Absolutely shocking that you can't return online goods at locals stores. What planet are you guys on. Who has the tine to go back to the post office to make returns when you only ordered online for...
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Customer Services
JOY
6 years ago
Hiya,
I'm sorry that you were suprised by this, but it does state on our website that you can exchange any full price item bought online in-store for an alternative size or colour. However, online orders cannot currently be returned to store for a refund. Just like ASOS, online orders have to be sent back VIA post office. I understand your frustrations and I am sorry for the inconvenience! If you'd like to discuss this further, please email us at contactus@joythestore.com.
JOY x
I’ve previously bought a lot of items in store but this was my first online purchase. The dress I bought had clearly not gone through any kind of quality control - I had to trim at least 20 loose...
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Customer Services
JOY
6 years ago
Hello,Thank you for flagging this issue up. I am sorry that this has happened! If you'd like to speak further about this please email us at contactus@joythestore.com.
Have a lovely day :) JOY x
Product reviews
Date of purchase: 07/23/2019
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Trusted Customer
6 years ago
Quick delivery. I kept all but one of my purchases and the refund was processed very quickly.
Customer Services
JOY
6 years ago
Hello,Thank you for such a great review, we really appreciate it!JOY x
JOY offers unique women's and men's clothing and accessories that you won't find on the high street, plus an eclectic mix of fun and quirky gifts.
Discover handpicked, individual brands including London label, Louche - available exclusively at JOY.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
JOY offers unique women's and men's clothing and accessories that you won't find on the high street, plus an eclectic mix of fun and quirky gifts.
Discover handpicked, individual brands including London label, Louche - available exclusively at JOY.
