Hiya,
So happy to hear such lovely things! I hope you're having a great day :)
JOY x
Date of purchase: 02/01/2019
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Trusted Customer
6 years ago
Ordered a dress. Wrong one turned up and the original dress i ordered was then out of stock.
Customer Services
JOY
6 years ago
Hello,I am so sorry to hear about this. This is very disappointing to hear! f you'd like to discuss this further, please email us at contactus@joythestore.com.
JOY x
I went to collect my parcel and the shop was closed with no explanation. I contacted Hubbox and said I would like a refund and they said they can’t refund me. I have been told to try to collect it...
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Customer Services
JOY
6 years ago
Hiya, I am so sorry that this has happened. JOY doesn't have control over HubBox locations opening hours. But just to confirm, you will need to return the item to us to get a refund. If you would like to take this further, please email us at contactus@joythestore.com. JOY x
Product reviews
Date of purchase: 08/14/2019
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Trusted Customer
6 years ago
Everything went without a glitch.
Customer Services
JOY
6 years ago
Hiya,
Thankyou so much for your lovely feedback!
Hope you love your new clothes!
JOY x
Hello,
Thank you for the lovely review! If you'd like to, please let us know how we could have gotten 5 stars by emailing contactus@joythestore.com. Have a lovely day!
JOY x
Goods arrived quickly, only issue was the courier they used left the parcel at the door rather than contact me
Customer Services
JOY
6 years ago
Hello!
Thank you for your feedback!
Sorry to hear about your issue with our courier service, if you would like to discuss this further please send an email to contactus@joythestore.com.
We hope you love your new clothes and look fab in them!
JOY x
JOY offers unique women's and men's clothing and accessories that you won't find on the high street, plus an eclectic mix of fun and quirky gifts.
Discover handpicked, individual brands including London label, Louche - available exclusively at JOY.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
JOY offers unique women's and men's clothing and accessories that you won't find on the high street, plus an eclectic mix of fun and quirky gifts.
Discover handpicked, individual brands including London label, Louche - available exclusively at JOY.
