Thank you very much for taking the time out to leave us your feedback. In response to your comments regarding free returns, we have considered offering a free returns service, although we don't particularly like the way in which such services are operated because those companies who offer this service aren't actually offering free postage as such; they average out the postage charges that they incurred for the previous year and then incorporate this cost to their business into the prices of their products, which means that a postage charge is paid on each item that is purchased. We however prefer to operate more transparently and so charge you less for goods, but kindly ask that customers pay to return items to us, which means paying to return only the goods that need to be returned, as opposed to paying a small fee on all of the items purchased regardless of whether they need to be returned or not.
With regards to the quality of the items, we are sorry to hear that you weren’t satisfied with the fit and fabric. It's disappointing for us too - to hear of the quality issues that you've noticed - as we hate to think of ourselves as a supplier of poorly made goods because there’s a lot of work that goes into ensuring that the quality of the items that you receive from us is up to expectations. Your comments have therefore been passed to the relevant team members in the hope of us being able to fully address the fit of our items in the future.
Many thanks; your feed back is greatly appreciated.
Kind regards,
Chloe Langshaw
