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jetlinecruise.com Reviews | Customer Service Reviews for https://www.feefo.com/reviews/jetlinecruise-com | Feefo

Displaying all 3,523 reviews

Mary Bevan

5 years ago

Date of purchase: 08/10/2019

What Mary Bevan said about jetlinecruise.com:

No Transfer service from airport even though we had paid for it. Was assured by Jetline that the problem had been sorted but at the end of the holiday again no transfer service to the airport....

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Kallum

jetlinecruise.com

5 years ago

Hi Mary, We are very sorry to hear about what occurred with your transfers. It seems sometimes we aren't informed by our suppliers of changes etc. We will be in contact with our transfer supplies to see why this happened. We are sorry to hear that you would not use us again, but please do take into consideration that we will investigate this further. Regards, Kallum

Product reviews

Trusted Customer

5 years ago

Date of purchase: 09/17/2018

Shuttle picking us up at San Francisco went out of business months earlier and it took some considerable time to find the company that now runs the business. The transport from our hotel in New York...

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Kallum

jetlinecruise.com

5 years ago

Hi, We are very sorry to hear about the issues caused by your transfers, we hope this didn't affect your trip too much. We will make sure our product team are aware of the situation and will investigate into new suppliers. Regards, Kallum

Product reviews

Trusted Customer

5 years ago

Date of purchase: 06/21/2019

As above

Everything went as planned. very good value for money. Didn't experience any problems. Would be happy to use them again.

Kallum

jetlinecruise.com

5 years ago

Hi, Thank you for taking the time to leave us a review, it is much appreciated. We look forward to booking for you again! Regards, Kallum

Product reviews

Trusted Customer

5 years ago

Date of purchase: 07/02/2018

Excellent Tour

This is our 3rd trip with Jetline. We have been very impressed by your agent, Graham Johnson. He has consistently given fair and balanced advice. We therefore knew what to expect throughout our tour....

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Kallum

jetlinecruise.com

5 years ago

Hi, Graham will be very happy to hear this, we will be sure to let him know. We are glad to hear you had a fantastic tour, however we are sorry to hear about the Carnival Cruise... We will make our product team aware of this, thank you for the review. Regards, Kallum

Product reviews

Arthur Cooper

5 years ago

Date of purchase: 10/17/2019

What Arthur Cooper said about jetlinecruise.com:

Good cruise knowledge

Simon was very helpful in advising about the ship as well as sort out flights second time we have used this company we think they are good

Kallum

jetlinecruise.com

5 years ago

Hi Arthur, Simon will be very happy to hear you rated his customer service skills. We look forward to booking for you again in the foreseeable future! Regards, Kallum

Product reviews

Julian Brown

Leicestershire

5 years ago

Date of purchase: 07/04/2019

What Julian Brown said about jetlinecruise.com:

I found the itinerary excellent and enjoyed the holiday very much overall. I will travel with them sgain and will recommend them

Kallum

jetlinecruise.com

5 years ago

Hi Julian, We are glad to hear you would recommend us, that is great to hear! Thank you for the review. Regards, Kallum

Product reviews

Susan Bocking

5 years ago

Date of purchase: 05/28/2019

What Susan Bocking said about jetlinecruise.com:

Worst customer service.

The customer service was appalling, they just didn't care that the storm had cancelled our flight and we couldn't get in touch with Jetline to ask what to do as Virgin Atlantic had asked us to do. We...

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Product reviews

Trusted Customer

5 years ago

Date of purchase: 09/21/2018

Nathan had been most helpful to me and answered my few queries promptly. and. everything went smoothly but I requested flights from Belfast or Dublin and didn't relies until I checked emails that I...

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Kallum

jetlinecruise.com

5 years ago

Hi, Thank you for taking the time to leave us a review. Nathan will be glad to hear he was helpful for your query, however we apologise about the confusion with the flights. We hope this wasn't too much hassle for you. Regards, Kallum

Product reviews

Trusted Customer

5 years ago

Date of purchase: 11/19/2019

First class service

My overall experience of NCL was excellent , staff , dining options and entertainment were very good indeed and we would travel with them again . We were also pleased with our experience with...

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Kallum

jetlinecruise.com

5 years ago

Hi, We are extremely happy to hear you experienced first class service, glad to hear you would use us again. We are sorry to hear about the work going on outside your window, we hope this did not disrupt your cruise too much. Regards, Kallum

Product reviews

Denis Kavanagh

Fareham

5 years ago

Date of purchase: 11/16/2019

What Denis Kavanagh said about jetlinecruise.com:

Excellent.Polite and helpful staff.Great cruise

I rated Jetlinecruises 5 star stating that from our first phone call I had nothing but praise for the company.Whenever we called with a query it was dealt with by polite and competent staff. I would...

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Kallum

jetlinecruise.com

5 years ago

Hi Denis, Thank you very much for taking the time to leave us a great 5-star review, it is much appreciated! We are glad to hear you would recommend us. Regards, Kallum

Product reviews

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About jetlinecruise.com

As independent travel advisors specialising in cruise holidays; our aim is to secure the best cruise deals, constantly sourcing innovative and unique cruise deals that represent value for money. We deal with all the major cruise lines, so our dedicated and experienced cruise specialists are always on hand to offer you impartial advice, enabling you to find the cruise you want, at a price you’ll love.

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020 8447 2086

Jetline Cruise, 7b High Street, Barnet, Hertfordshire, London, Greater London, EN5 5UE, United Kingdom

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jetlinecruise.com Reviews

Caribbean PrincessMore reviews of this product (2,250)View product websiteShip was spotless and staff were very friendly. Did feel the food in the main dining rooms was not as good as other cruise lines.

Norwegian GemMore reviews of this product (2,250)View product websiteGeneral standard not as good as previous trip on NCL Escape

Royal PrincessMore reviews of this product (2,250)View product websiteEverything was ok. But found drinks and drinks package extortionate. Cabin and food were good. Entertainment was not very good, compared with other cruise ships we have been on.

Carnival InspirationMore reviews of this product (2,250)View product website

Norwegian BlissMore reviews of this product (2,250)View product websiteGood value for money

Carnival InspirationMore reviews of this product (2,250)View product websiteGood value for what was privuded

Carnival InspirationMore reviews of this product (2,250)View product websiteJust ok, and charged us very high amounts for single person.

BELLISSIMAMore reviews of this product (2,250)View product website

norwegian gemMore reviews of this product (2,250)View product websiteOverall the cruise was the itinary we wanted and represented excellent value for money .Travel arrangements worked well apart from embarkation and disembarkation where there were long delays you...Read all

norwegian gemMore reviews of this product (2,250)View product websiteNot all front desk staff were helpful and polite

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