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Jersey Plants Direct Reviews

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ratings over the past year

Jersey Plants Direct is no longer an active Feefo customer
Displaying all 44,649 reviews
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Mr Allan Baker
4 years ago
Date of purchase: 08/04/2020
What Mr Allan Baker said about Jersey Plants Direct:
I sent an email and photos when the plants arrived as the box was all damaged, never received any reply !!! what customer service.
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Daniel
Jersey Plants Direct
4 years ago
It was lovely speaking to you, I am very sorry that your plants arrived in this condition and for our delayed service, thank you for taking the time to discuss this matter with me I am glad the plants recovered and we could arrange compensation for the trouble caused.
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Trusted Customer
4 years ago
Date of purchase: 08/04/2020
Not seen any product yet
The stock has not arrived yet
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Daniel
Jersey Plants Direct
4 years ago
Thank you for taking the time to discuss this matter with me, I am sincerely sorry that this item has appears to have been lost in transit I am please we get in touch and arrange for replacements to be sent to you
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Trusted Customer
4 years ago
Date of purchase: 05/21/2020
Disappointing gift
Whilst I appreciate the difficulties of trading in recent months I found the communication quite poor and when the basket arrived it was in ooor condition, and the plants didn’t really recover very...

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Hope
Jersey Plants Direct
4 years ago
Good morning, thank you for your review. I am sorry to hear about the disappointment the hanging basket has caused you. I was going to give you a call, however we do not have a contact number for you, therefore I have emailed you hoping to discuss this matter further so I can arrange something for you. Hope Gibb Jersey Plants Direct
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Mr David Curtis
4 years ago
Date of purchase: 07/24/2020
What Mr David Curtis said about Jersey Plants Direct:
Better packaging using bubble wrap or similar to keep plugs in tray
Better packaging with bubble wrap to keep plugs in tray
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Hope
Jersey Plants Direct
4 years ago
Good morning, thank you for your honesty. We do appreciate your feedback and will be taking this into consideration, I am pleased to see that even though the packaging could have been better that your plants still arrived in great condition. Hope Gibb Jersey Plants Direct
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Trusted Customer
4 years ago
Date of purchase: 05/06/2020
Avoid them if you don't want to lose your money
They are the worst company in their fields, I strongly recommend to avoid them. Their plants are very low quality, their customer service is a big zero, their delivery time takes forever. I spent...

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Hope
Jersey Plants Direct
4 years ago
Good morning, thank you for your review. I am so sorry to hear about the issues you have had to deal with, it is very unfortunate that all the products on your order were not suitable for use. I have reimbursed you for your order and again I apologise for the inconvenience we have caused. Hope Gibb Jersey Plants Direct
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Trusted Customer
4 years ago
Date of purchase: 07/23/2020
order still not received no explanation given
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Hope
Jersey Plants Direct
4 years ago
Good morning, thank you for your time earlier. I am sorry to hear that one of your products were misplaced in transit, this is very disappointing to hear and were are never able to tell if this is going to happen. As discussed you have been reimbursed for the order and again I apologise for any inconvenience caused. Hope Gibb Jersey Plants Direct
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Trusted Customer
4 years ago
Date of purchase: 07/22/2020
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Hope
Jersey Plants Direct
4 years ago
Good morning, thank you for your review. I am sorry to hear that one of the plants did not survive and for the lack of delivery updates we had to offer. We have dispatch dates on our website, meaning that the plants will be delivered any time during that period, we do not give specific delivery dates as some plants take longer to grow on than others so I do understand the inconvenience. I have reimbursed you for the plant you lost an again I apologise for the inconvenience caused. Hope Gibb Jersey Plants Direct
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Mr P WHITE
4 years ago
Date of purchase: 07/22/2020
What Mr P WHITE said about Jersey Plants Direct:
Wrong plants no communication
I had to chase delivery twice, was told the plants needed time to grow and then had delivered plants which I did not order being told that you had run out of my original order - you should have told...

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Hope
Jersey Plants Direct
4 years ago
Good morning, thank you for your review. I do apologise for the confusion with your order, I believe this would have been because of an unexpected stock issue at the nursery, I do understand your disappointment here and again apologise. I tried giving you a call however I was unsuccessful, therefore I have emailed you hoping to discuss this matter further. Hope Gibb Jersey Plants Direct
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Trusted Customer
4 years ago
Date of purchase: 07/21/2020
Two years running , disappointed !
So sorry to report that I was very disappointed in the quality of the bagonias & busy Lizzie plants ,very leggy and weak. Half the plants didn't survive.The plants were not worth the fifty pounds I...

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Hope
Jersey Plants Direct
4 years ago
Good afternoon, thank you for your review and for taking the time to speak to me earlier. I'm sorry to hear about the poor quality plants you received, as discussed I have issued some autumn replacement plants for you and again I apologise for the inconvenience. Hope Gibb Jersey Plants Direct
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Mr Gerald Westwood
4 years ago
Date of purchase: 07/21/2020
What Mr Gerald Westwood said about Jersey Plants Direct:
NOT THIS SUMMER FLOWERING BEDDING GERANIUMS
I ordered 48 geranium plants given the impression that these were end of summer stock. I thought they would be established plants that would soon be flowering given that I was to get them in July. I...

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Hope
Jersey Plants Direct
4 years ago
Good afternoon, thank you for your review. I am sorry to hear about the disappointment the summer bedding plants have caused you, I tried to call you however I was unsuccessful. Therefore I have emailed you hoping to discuss this matter further so I can arrange something for you. Hope Gibb Jersey Plants Direct
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About Jersey Plants Direct
Jersey Choice is the parent company of Jersey Plants Direct. Currently we offer a range of bird care accessories and supplements, gift bouquets, stationery and collectables. Also based in Jersey, we are dedicated to providing our customers with quality and value and delivering everything for FREE with no minimum spend.
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1st Floor Nelson House, David Place, St Helier, Jersey, Jersey, JE2 4TD, Jersey
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About Jersey Plants Direct
Jersey Choice is the parent company of Jersey Plants Direct. Currently we offer a range of bird care accessories and supplements, gift bouquets, stationery and collectables. Also based in Jersey, we are dedicated to providing our customers with quality and value and delivering everything for FREE with no minimum spend.