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Jersey Plants Direct Reviews | Customer Service Reviews for https://www.feefo.com/reviews/jersey-plants-direct | Feefo

MM

Mr Raymond Morris

Peterborough

4 years ago

Date of purchase: 08/11/2020

What Mr Raymond Morris said about Jersey Plants Direct:

Dissapointed

The service was good but the pansy planes are poor, I paid for established plants but received what appeared to be plug plants which leaves me little change of bringing them on to plant out for...

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Hope

Jersey Plants Direct

4 years ago

Good morning, thank you for your review and for your time earlier. I am sorry to hear about the condition your plants arrived in, as discussed it seems like they were in transit for too long, therefore I have issued some replacement plants which will be with you shortly. Thank you again for the review and my apologies for the inconvenience. Hope Gibb Jersey Plants Direct

Product reviews

Hope

Jersey Plants Direct

4 years ago

Good morning, thank you for your review and for your time earlier. I am sorry to hear about the condition your plants arrived in, as discussed it seems like they were in transit for too long, therefore I have issued some replacement plants which will be with you shortly. Thank you again for the review and my apologies for the inconvenience. Hope Gibb Jersey Plants Direct

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Trusted Customer

4 years ago

Date of purchase: 08/11/2020

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Disappointed

The plants arrived and they were either smaller than advertised, long and straggly and them at the base of the plants was think and about ready to snap. (See photo). My previous order was for apricot...

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Daniel

Jersey Plants Direct

4 years ago

It was a pleasure to speak to you I am sincerely sorry to see the condition of these plants. I am pleased we could discuss this and arrange replacements if you have any further problems or questions please don't hesitate to contact me at daniel@fpnl.net

Product reviews

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MH

Mrs Daphne Ledward-hands

4 years ago

Date of purchase: 08/07/2020

What Mrs Daphne Ledward-hands said about Jersey Plants Direct:

Nice plants - shame about the breakages.

I ordered these plants for a late summer show in a planter. When they arrived, one box of plants was badly damaged and was delivered upside down, which is the kind of handling begonias can't...

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MG

Mrs Ros Green

4 years ago

Date of purchase: 08/04/2020

What Mrs Ros Green said about Jersey Plants Direct:

These are the worst plants we have ever had from you. They arrived in the very hot spell looking very weary and although we gave them a lot of TLC we lost 95% of them. Possible they were too large...

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Daniel

Jersey Plants Direct

4 years ago

Thank you for taking the time to discuss this matter with me I am very sorry that did not survive the recent hot weather. I am pleased we were able to discuss this and arrange compensation for the affected item.

Product reviews

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MB

Mrs P Bullock

Hamworthy Poole

4 years ago

Date of purchase: 08/04/2020

What Mrs P Bullock said about Jersey Plants Direct:

Very disapionted with plants this year very leggy and the mystery pack poor

This is the first time I have not been happy with my plants I will take into account the delivery times but still disappointed with leggy plants mystery pack was rubbish

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MF

Mrs Catherine Fitzpatrick

bexley

4 years ago

Date of purchase: 08/04/2020

What Mrs Catherine Fitzpatrick said about Jersey Plants Direct:

plants very poor and will not repeat order next year

Daniel

Jersey Plants Direct

4 years ago

I am very sorry that your plants arrived in this condition thank you for taking the time to discuss this with me so we could arrange compensation for the affected item.

Product reviews

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MP

Mr R Preece

4 years ago

Date of purchase: 08/04/2020

What Mr R Preece said about Jersey Plants Direct:

Out of 170 plug plants all we received was 118

Better packaging

Daniel

Jersey Plants Direct

4 years ago

I am very sorry that some of your plant did not survive, thank you for taking the time to discuss this with me so we could arrange a replacement for the affected plants

Product reviews

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MK

Miss B Kemp

4 years ago

Date of purchase: 08/04/2020

What Miss B Kemp said about Jersey Plants Direct:

not great condition

Sadly these plug plants did not arrive in great condition and when potted into trays they rotted from the roots - only aboout 40 have survived. Had to order another 170 to replace them on 24th Aug.

Daniel

Jersey Plants Direct

4 years ago

It was lovely to speak to you I am very sorry that this happened to your 1st set of these plants, I am glad to hear you 2nd batch is doing well and that we could discuss this and arrange compensation for the inconvenience caused

Product reviews

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Trusted Customer

4 years ago

Date of purchase: 08/04/2020

Good quality plants but they keep sending me the wrong variety

Label their plants better so they don't send out the wrong ones.

Daniel

Jersey Plants Direct

4 years ago

I am very sorry for the mistakes made with you order, Thank you for taking the time to discuss this matter with me so we could arrange compensation.

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MH

Mr Gareth Herbert

4 years ago

Date of purchase: 08/04/2020

What Mr Gareth Herbert said about Jersey Plants Direct:

Delivering plants from an order over a month apart is no good when they are required to be planted out together they were all winter beding plants and need to be planted at the same time this was the...

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Jersey Plants Direct Reviews

Pansy Can Can (Autumn) 70 PlantsMore reviews of this product (138)View product websiteDissapointing outcome to my order

Pansy Can Can (Autumn) 70 PlantsMore reviews of this product (138)View product websiteDisappointed with my order. They were either smaller than advertised Or lanky forced plants and the stems were paper thin at the base. My previous order of apricot sparkle begonias arrived all...Read all

Pansy Colourburst (Autumn) 170 PlantsMore reviews of this product (62)View product websiteSee above - so disappointed. A waste of time and money

Mystery Plant Offer AutumnMore reviews of this product (1,214)View product websiteThese plants were fine and are doing well

Pansy Colourburst (Autumn) 170 PlantsMore reviews of this product (62)View product websiteplants very poor only half grew and will not be using your service again

Primrose Rainbow 170 PlantsMore reviews of this product (57)View product websitevery poor and again will not be getting them again

Polyanthus High Seas 170 PlantsMore reviews of this product (55)View product websiteEmailed customer service to complain about the issue but have since received no reply. Feel that communication from suppliers could be improved.

Pansy Ruffles Raspberry Mix 170 Plug PlantsMore reviews of this product (1)View product websiteNot great condition plants rotted from roots. Less than one third have survived. Bought more to replace them - just about to pot up. Hope that these will fare better.

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