Thank you for your feedback. We’re glad the item arrived promptly, though we’re sorry to hear it didn’t meet your expectations for the price.
If the item hasn’t been used, we’d be more than happy to offer you a full refund.
We appreciate your feedback and hope to resolve this to your satisfaction.
Kind regards
James Alexander Customer Services
Product reviews
Helen
James Alexander Clothing
3 months ago
Dear Valued Customer
We are sorry to hear you are disappointed with your purchase, we try to give as much information as possible in our catalogues and on our website regarding the features of each product.
If you haven't used the bag yet, we are more than happy for you to return it us and we will give you a full refund.
Kind regards
James Alexander Customer Services
Great design - my grandson was delighted as he is travelling for six months and needed a bag for all his passports and papers with easy access. An excellent purchase.
Bringing you the world's finest fibres.
Our collection of luxury knitwear and accessories are all crafted from the world's most exquisite natural fibres. All of our knitwear is designed in-house and we take the utmost care and pride in hand-selecting accessories from carefully selected suppliers to bring you garments that not only feel luxurious but will last a lifetime.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Bringing you the world's finest fibres.
Our collection of luxury knitwear and accessories are all crafted from the world's most exquisite natural fibres. All of our knitwear is designed in-house and we take the utmost care and pride in hand-selecting accessories from carefully selected suppliers to bring you garments that not only feel luxurious but will last a lifetime.