Thank you so much for sharing your thoughts. We’re really sorry to hear that the cover didn’t work as you’d hoped. It’s designed to offer a gentler, more prolonged warmth by insulating the hot water bottle—but we completely understand that this might not suit everyone, especially if you're looking for more direct heat to reach your feet.
We truly value your feedback, and we’ll keep it in mind as we continue to develop and improve our products. Thank you again for giving it a try—we appreciate you taking the time to let us know your experience.
Best wishes James Alexander customer services