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ItaliaRail.com Reviews

Rated
Exceptional
Service
4.7
/5

5

4

3

2

1

6,534

1,296

149

55

132

8,166

ratings over the past year

Displaying all 102,541 reviews
Trusted Customer
7 years ago
Date of purchase: 08/06/2017
Great Experience!
Easy to use, hassle free and good discount on Italia pass
Trusted Customer
7 years ago
Date of purchase: 08/10/2017
The online process was easy to use. The only problem was determining how to exclude the rail pass.
IK
Iranji, Katia
7 years ago
Date of purchase: 08/10/2017
What Iranji, Katia said about ItaliaRail.com:
User friendly website
Yes I recommend
BA
Balinska, Agata
7 years ago
Date of purchase: 08/04/2017
What Balinska, Agata said about ItaliaRail.com:
very easy to book, understandable and easy to read website. Great customer service :)
HM
Houde, Marie
7 years ago
Date of purchase: 08/09/2017
What Houde, Marie said about ItaliaRail.com:
Easy to follow
Trusted Customer
7 years ago
Date of purchase: 08/09/2017
Cheap and easy to book. Well detailed.
Yes it was an easy booking n feel safe using it.
Trusted Customer
7 years ago
Date of purchase: 08/10/2017
EASY TO UNDERSTAND AND NAVIGATE THEIR WEBSITE. SECURE PURCHASING
WR
Woodward, Rhonda
7 years ago
Date of purchase: 08/06/2017
What Woodward, Rhonda said about ItaliaRail.com:
Military time confuses me
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James
ItaliaRail.com
7 years ago
Dear Customer, 

Thank you for choosing Italia Rail and for sharing your experience with us. 

As a valued customer your opinion and feedback are very important to us as we thrive to improve as a company on a daily basis. 

I am sorry you that you experienced issues on account of the use of the 24-hour clock system. 

This system is used so passengers will able to differentiate for example between a morning and evening train departure. 

Please note that the AM and PM are also used in our schedules so passengers who are not familiar with the 24-hour clock system will not be misled. 

If you require any further assistance please do not hesitate to contact me directly.

Kind Regards,

James 
Italiarail.com
SC
Schicht, Claudio
Argentina
7 years ago
Date of purchase: 08/06/2017
What Schicht, Claudio said about ItaliaRail.com:
Durante la reserva todo funcionó bien.
CK
casey, Kimberley
7 years ago
Date of purchase: 08/08/2017
What casey, Kimberley said about ItaliaRail.com:
Very good online experience, i did purchase the italia rail pass, but have not received anything to say i have a pass. Sound i have received an email?
About ItaliaRail.com
An industry pioneer in international rail travel, ItaliaRail is a leading global seller of train tickets in Italy, connecting travelers to points of interest across the country, and Europe. Through partner Trenitalia, Italy’s national railway, we offer over 80,000 high-speed and regional train routes and access to some 2,800 destinations, with real-time reservation connectivity; best fare optimization; 24/7 customer service; e-ticket and mobile booking. Our global customer base spans 120 countries.
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177 Huntington Ave Boston, Ste 1703 PMB 17937, Boston, Massachusetts, 02115-3153, United States
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About ItaliaRail.com
An industry pioneer in international rail travel, ItaliaRail is a leading global seller of train tickets in Italy, connecting travelers to points of interest across the country, and Europe. Through partner Trenitalia, Italy’s national railway, we offer over 80,000 high-speed and regional train routes and access to some 2,800 destinations, with real-time reservation connectivity; best fare optimization; 24/7 customer service; e-ticket and mobile booking. Our global customer base spans 120 countries.