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ItaliaRail.com Reviews

http://www.italiarail.com
Rated
Exceptional
Service
4.7
/5

5

4

3

2

1

6,546

1,298

149

55

132

8,180

ratings over the past year

Displaying all 102,553 reviews
NM
Ni Ghallcobhair, Maire
7 years ago
Date of purchase: 08/11/2017
What Ni Ghallcobhair, Maire said about ItaliaRail.com:
Train travel in Italy highly recommended.
It was very easy to book online. The train was on time and very comfortable. Easy to find the right platform and seat.
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Trusted Customer
7 years ago
Date of purchase: 08/11/2017
Super easy!
Found the booking experience easy, intuitive, and clear. Will recommend to friends and family.
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Trusted Customer
7 years ago
Date of purchase: 08/11/2017
Easy booking experience
The explanatory information, including videos, was comprehensive and clear. During my online booking process the customer service staff responded promptly via email to my questions.
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HS
Hanley, Shona
Belfast
7 years ago
Date of purchase: 08/10/2017
What Hanley, Shona said about ItaliaRail.com:
Easy transaction
Easy to use , would recommend
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Trusted Customer
7 years ago
Date of purchase: 08/11/2017
Good site.
Excellent site and process very easy. However I needed to rebook tickets after I accidentally booked the wrong date - I wonder if the date can be made clearer? When I emailed about my mistake...

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Trusted Customer
7 years ago
Date of purchase: 08/11/2017
Easy to follow instructions and payment and confirmation
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NK
Nevins, Kelly
7 years ago
Date of purchase: 08/11/2017
What Nevins, Kelly said about ItaliaRail.com:
You should be able to book from the time schedule, but instead, you have to click on a different set of buttons.
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Danielle
ItaliaRail.com
7 years ago
Hello,

Thank you for coming back to us.

When you use the site you do book your fares by time and class of service.

If the buttons you refer to are for processing it with payments etc there is no way around that sadly.

With regards once you have added to your itinerary, there is a section to confirm and review prior to purchase, this is to enable that the correct fares are gotten and that dates, times etc are all o.k.

I hope this information eases your concerns.

Best Wishes,
ITalia Rail
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FI
Fiona
Edinburgh
7 years ago
Date of purchase: 08/11/2017
What Fiona said about ItaliaRail.com:
Excellent booking site.
The web site is excellent. The English translation is much better than other international sites I have used where the translation is not in natural, flowing English. The display of train ticket...

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PJ
Parker, James
7 years ago
Date of purchase: 08/11/2017
What Parker, James said about ItaliaRail.com:
Very clear and easy to use.
I was hesitant about booking rail tickets from abroad, but this was an extremely easy booking system, all clearly explained in English. Very professional and efficient service.
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Trusted Customer
7 years ago
Date of purchase: 08/11/2017
easy to use!
easy to use and great with all the options. very little clicks to book tickets.
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About ItaliaRail.com
An industry pioneer in international rail travel, ItaliaRail is a leading global seller of train tickets in Italy, connecting travelers to points of interest across the country, and Europe. Through partner Trenitalia, Italy’s national railway, we offer over 80,000 high-speed and regional train routes and access to some 2,800 destinations, with real-time reservation connectivity; best fare optimization; 24/7 customer service; e-ticket and mobile booking. Our global customer base spans 120 countries.
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5142317557
177 Huntington Ave Boston, Ste 1703 PMB 17937, Boston, Massachusetts, 02115-3153, United States
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About ItaliaRail.com
An industry pioneer in international rail travel, ItaliaRail is a leading global seller of train tickets in Italy, connecting travelers to points of interest across the country, and Europe. Through partner Trenitalia, Italy’s national railway, we offer over 80,000 high-speed and regional train routes and access to some 2,800 destinations, with real-time reservation connectivity; best fare optimization; 24/7 customer service; e-ticket and mobile booking. Our global customer base spans 120 countries.