How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Hotels.com US Reviews

https://www.hotels.com/?locale=en_US&pos=HCOM_US&brandcid=HCOM-US.FEEFO.HEADER

Rated

Excellent

Service

4.3

/5

5

4

3

2

1

4,779

1,131

446

255

636

7,247

ratings over the past year

Displaying all 941,072 reviews

CM

cheryl may

1 year ago

Date of purchase: 10/05/2023

What cheryl may said about Hotels.com US:

fast and convenient

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 10/05/2023

Easy and fast

0

See full customer review

LS

Linda Sherman

1 year ago

Date of purchase: 10/05/2023

What Linda Sherman said about Hotels.com US:

yes I would

0

See full customer review

CO

craig olson

1 year ago

Date of purchase: 10/05/2023

What craig olson said about Hotels.com US:

nnnnnnnnnnnn

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 10/05/2023

Frustrating

I used my iPhone and your site kept changing my dates without me noticing till after I booked a hotel. Also, the login kept asking for a code, so I would go to my email, retrieve the code, and when...

Read all

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 10/04/2023

Always has a great selection of hotels to use from. The program is very easy to use.

0

See full customer review

DT

Donna Tackett

1 year ago

Date of purchase: 10/04/2023

What Donna Tackett said about Hotels.com US:

It was easy to book the hotel I wanted

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 10/04/2023

Very easy to navigate booking site

Had an issue with prices changing from what was quoted to the actual price we were asked to pay. Sometimes the site had different pricing at different times of the day.

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 10/05/2023

SCAM

I had applied a gift card for $600, when i checked out, the gift card did not apply and my credit card was charged the full amount. It has been a nightmare dealing with customer service so far and...

Read all

0

See full customer review

DB

DENISE Breaux

1 year ago

Date of purchase: 10/05/2023

What DENISE Breaux said about Hotels.com US:

Can't beat the Rewards!

Perfect website! From Looking to Booking!💙💙 Many choices of hotels for every budget and reason for the stay. Even if you are close to home or far away!

0

See full customer review

Not received a review invite?

About Hotels.com US

Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent

Read all

972-934-8400

5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States