How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Hotels.com UK Reviews

https://uk.hotels.com/?brandcid=HCOM-UK.FEEFO.HEADER

.

Service

0

/5

5

4

3

2

1

0

ratings over the past year

Displaying all 235,339 reviews

CU

Customer

Hotels.com UK Verified

1 year ago

What Customer said about Hotels.com UK:

I do not trust hotel.com

Very bad. I can't cancel my booking

1

AM

Anne Mannion

Hotels.com UK Verified

Leyland

1 year ago

What Anne Mannion said about Hotels.com UK:

Absolutely not flexible even though the place we had booked were willing to

Rubbish never again will i go through your group to book anywhere

0

AN

Anthony

Hotels.com UK Verified

Birmingham

1 year ago

What Anthony said about Hotels.com UK:

Simple, easy & precise site I wanted.

Simple, easy & precise site I wanted. I really like Holiday Inn Express & wanted to try this site as it's n Holliday Street. Ask me again after overnight stay.

0

Trusted Customer

Hotels.com UK Verified

1 year ago

A bit of a hassle

The service was good but when trying to use Tesco vouchers it then becomes more of a hassle because there is no direct link to follow once you have found a hotel, instead you have to then use your...