Hotels.com UK is no longer an active Feefo customer
Displaying all 235,339 reviews
Trusted Customer
Feefo Verified
13 years ago
Great idea - the 10 nights 1 free programme. Good way to attract people book…
Great idea - the 10 nights 1 free programme. Good way to attract people book on their website. However, will be even better with more hotel choices, e.g. hostels, short rent flats.. but overall it...
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Trusted Customer
Feefo Verified
13 years ago
Easy
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Trusted Customer
Feefo Verified
13 years ago
Misleading and confusing web site re cancellation policies and so-called reward scheme that doesn't really…
Misleading and confusing web site re cancellation policies and so-called reward scheme that doesn't really reward! Only use if have too but use Booking.com out of choice.
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Trusted Customer
Feefo Verified
13 years ago
Would have liked a greater choice of hotels.
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Trusted Customer
Feefo Verified
13 years ago
Easy to use site with reviews from other customers. I have used Hotels.com in the…
Easy to use site with reviews from other customers. I have used Hotels.com in the past and have always been pleased with their service.
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Trusted Customer
Feefo Verified
13 years ago
Seemed OK
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Trusted Customer
Feefo Verified
13 years ago
Good service.
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Trusted Customer
Feefo Verified
13 years ago
I don't like that some hotel room are supposed to be on sales but are not.…
I don't like that some hotel room are supposed to be on sales but are not. Except that, everything is ok
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Trusted Customer
Feefo Verified
13 years ago
Hotel had no knowledge of our booking when I called the night before, and after…
Hotel had no knowledge of our booking when I called the night before, and after calling hotel.com they said they would resend our booking to the hotel but still was told they had no booking...
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Trusted Customer
Feefo Verified
13 years ago
I have had to speak to Hotels.com team a few times recently and most of the…
I have had to speak to Hotels.com team a few times recently and most of the time I have received a great service. There was a gentleman I spoke to on the 16th of April (I'm sorry, I can't remember...
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
