How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Hotels.com UK Reviews

https://uk.hotels.com/?brandcid=HCOM-UK.FEEFO.HEADER

.

Service

0

/5

5

4

3

2

1

0

ratings over the past year

Displaying all 235,339 reviews

Trusted Customer

Feefo Verified

13 years ago

no problems, easy system to use

0

Trusted Customer

Feefo Verified

13 years ago

very easy to use

0

Trusted Customer

Feefo Verified

13 years ago

Map view really works for me when I know a city.

0

Trusted Customer

Feefo Verified

13 years ago

Easy and straight forward. Thanks

0

Trusted Customer

Feefo Verified

13 years ago

Very good service. Quick and easy. Info is easier to navigate on app so I use…

Very good service. Quick and easy. Info is easier to navigate on app so I use it to search. Always book via website through an airline shopping site in order to receive airmiles. Would be good if...

0

Trusted Customer

Feefo Verified

13 years ago

Was very impressed with how well the site works; especially the way the maps show…

Was very impressed with how well the site works; especially the way the maps show hotels that fit your criteria and which also have vacancies. Great idea! It really helped in finding a place we...

0

Trusted Customer

Feefo Verified

13 years ago

It is effortlessly easy and quick to get a high standard of hotel whether it…

It is effortlessly easy and quick to get a high standard of hotel whether it being a last minute booking or a pre planned stay in and around the areas I need. I particularly like the search filters...

0

Trusted Customer

Feefo Verified

13 years ago

As always, the customer service from Hotels.com was 2nd to none.

0

Trusted Customer

Feefo Verified

13 years ago

very easy use website

0

Trusted Customer

Feefo Verified

13 years ago

Using this site is relatively easy and the offers available are generally excellent. My only complaint…

Using this site is relatively easy and the offers available are generally excellent. My only complaint would be that I currently have two outstanding trips that I booked on this site prior to joining...