Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
MB
Mr Ian Burford
Feefo Verified
Birmingham
4 years ago
What Mr Ian Burford said about Holiday Gems:
Will use again
Easy to use and speedy service will definitely use again.
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MG
MR ROBERT GORDON
Feefo Verified
4 years ago
What MR ROBERT GORDON said about Holiday Gems:
our flight was delayed by 5hours leaving aberdeen when we got to dalaman there was nobody to takf us to the hotel we had to hire a taxi at a cost of £60 we could not find the hotel as it had changed...
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Review Team
Holiday Gems
4 years ago
Unfortunately, this matter cannot be addressed in this format. Please follow the post-travel complaints procedure and our team will do all possible to assist in a resolution.
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Miss Tori Bristollesforis
Feefo Verified
4 years ago
What Miss Tori Bristollesforis said about Holiday Gems:
Trying to cancel my holiday and nobody’s
has gotten back to me
Review Team
Holiday Gems
4 years ago
We note that our customer service team have emailed with the cancellation fees on the booking and await a response. Please check your spam/junk folder for any filters.
MB
Miss Tori Bristollesforis
4 years ago
Nobody from your team has sent me any message, I’m vert disappointed. I’ve checked my spam/junk mail and theres nothing there. Also I shouldn’t have to pay to cancel my booking, it doesn’t state on the website or the paper work that you sent over that i need to pay a fee to cancel my booking. Also i would like my deposit back, i wouldn’t be booking with your company in future
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MP
Mrs Linda Potter
Feefo Verified
4 years ago
What Mrs Linda Potter said about Holiday Gems:
Always a god service and very helpful when problems arise
I would recommend Holiday gems. They are very efficient and friendly
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Mrs KELLIE WHETTER
Feefo Verified
4 years ago
What Mrs KELLIE WHETTER said about Holiday Gems:
The worst holiday company I have ever dealt with Would avoid at all costs!!
The worst holiday company, I had to phone over 10 times to get the correct paperwork, every time they sent it it was incorrect. Customer service worse than poor, really weren’t interested spoke to...
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Review Team
Holiday Gems
4 years ago
We sincerely apologise for any issues on your booking. It would appear that our Customer Service team have resolved any issues and explained the process.
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MB
Mrs della brickle
Feefo Verified
4 years ago
What Mrs della brickle said about Holiday Gems:
The Hotel was awful and after 3 room changes we eventually had no cockroaches but ended up with chronic sickness and diarrhea which my husband still has even though we returned Saturday morning at...
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Review Team
Holiday Gems
4 years ago
We are sorry to hear of any illness experienced. We would recommend that you email our complaints team together with any medical reports so that the matter can be addressed with the supplier and hotel. Unfortunately, we have no control over flight delays or cancellations
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Trusted Customer
Feefo Verified
4 years ago
It’s quiet simple they deliver what they say
Good communication
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MB
Mr David Barlow
Feefo Verified
4 years ago
What Mr David Barlow said about Holiday Gems:
Very easy to book a holiday.
I found it extremely easy to book our holiday with holiday gems, easy to understand website,and a great choice of hotels. I would definitely use this company as gain.
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Mr BRIAN BARRS
Feefo Verified
4 years ago
What Mr BRIAN BARRS said about Holiday Gems:
all going well up to now, but still eight months to holiday dates. All ok with Holiday Gems who have bee veryn good
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
