Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
4 years ago
Mitchell
I thought that the service was fantastic and very helpful
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Trusted Customer
Feefo Verified
4 years ago
Tenerife holiday booked in a few clicks
I booked my holiday to Tenerife online. The next day I received an email to say it was all confirmed and booked. Easiest holiday I have booked!
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MJ
Mr David Jackson
Feefo Verified
4 years ago
What Mr David Jackson said about Holiday Gems:
I had an email on the 6th Aug after booking with you that said " Your reservation is now complete. Within the next 72 hours you will receive an email from Holidaygems.co.uk which will contain your...
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Review Team
Holiday Gems
4 years ago
Thank you for your review. According to our records, the booking documents were sent immediately on booking to the email address given. These have now been resent and we ask that you check your spam/junk folders for any filters.
MJ
Mr David Jackson
4 years ago
Thanks for your quick response - I kept checking my spam/junk mail but nothing was there. However since the review, I have now received the email in my inbox.
Thank you.
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Mrs Deborah Warren
Feefo Verified
4 years ago
What Mrs Deborah Warren said about Holiday Gems:
Holiday gems are great 👍
I have never booked a holiday before and the lady I spoke to helped me alot praised on things I had got right and guided me through the ones I hadn't.
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MT
Miss Sophie Turner
Feefo Verified
4 years ago
What Miss Sophie Turner said about Holiday Gems:
⭐️⭐️⭐️⭐️⭐️
Excellent customer service and got a great last minute holiday
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Mr Adam Ward
Feefo Verified
4 years ago
What Mr Adam Ward said about Holiday Gems:
Really Unhappy with the service!!
Was delighted to book next years holiday at what we thought was a reasonable price. Was informed that the holiday would be confirmed within 72 hours, THIS IS THE CATCH!!
A couple of days later I Was...
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Review Team
Holiday Gems
4 years ago
We apologise for any issues raised and have requested a call back from our sales team to address any concerns.
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Trusted Customer
Feefo Verified
4 years ago
Lily was absolutely brilliant organising our holiday it was a last minute holiday. It was all sorted . Thank you
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MR
Mrs Angela Rodber
Feefo Verified
4 years ago
What Mrs Angela Rodber said about Holiday Gems:
Very helpful staff, no waiting on the phone for hours…..a lovely lady called Geraldine was brilliant, answered all my queries with no problems.
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Trusted Customer
Feefo Verified
4 years ago
Awful experience
Holiday gems allow an individual to book and pay for an all inclusive holiday book plane seats additional cost and then contact 48 hours later to advise that if I did not pay additional flight...
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Review Team
Holiday Gems
4 years ago
This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once our office receives orders, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. We do endeavour to make the process as transparent as possible on the website. Availability and costs may sometimes change between submission and confirmation and whilst we sincerely apologise it is a matter over which we have no control. We thank you for the booking and trust that you will have an amazing holiday.
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Mrs shahista chuhan
Feefo Verified
4 years ago
What Mrs shahista chuhan said about Holiday Gems:
Brilliant service, Geraldine Waz amazing she found us a great last minute deal to turkey.. I would definitely recommend using this company
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
