Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
MN
Mrs Julia Nixon
Feefo Verified
4 years ago
What Mrs Julia Nixon said about Holiday Gems:
Excellent service helpful friendly professional staff.
Excellent service helpful friendly professional staff.All documents sent quickly .
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Trusted Customer
Feefo Verified
4 years ago
Good cheap holiday
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MT
Mrs Margaret Taylor
Feefo Verified
4 years ago
What Mrs Margaret Taylor said about Holiday Gems:
Large price paid due to a mistake
Due to a mistake when booking holiday I phoned within 24 hrs and was told it would be a hefty charge to change flight dates, I said it was cheaper to cancel the booking and lose deposit but was told...
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Review Team
Holiday Gems
4 years ago
Unfortunately, your booking was made online and the flights confirmed immediately. Once confirmed the flights are subject to either 100% cancellation fees or amendment and fare difference charges. This is a matter over which we have no control. Our staff would give the best possible advice based on the information available to them on any live system. We regret that you were disappointed in the outcome of the change.
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Trusted Customer
Feefo Verified
4 years ago
Thanks Martin
Martin was great with communicating in regards to flights rooms and just everything in general made the whole process stress free.
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Trusted Customer
Feefo Verified
4 years ago
Very good
Very good service!
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MH
Mrs janet hodges
Feefo Verified
Nottingham
4 years ago
What Mrs janet hodges said about Holiday Gems:
Disappointed
I would have given it a 5 star until I found out that the baggage that I have paid for hasn't been passed on to my tui flight and it has took me nearly most of the day to get through to your company...
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Review Team
Holiday Gems
4 years ago
We apologise if our service did not meet your expectations. We note that our staff did address all issues and this was resolved on 23 August.
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MS
Ms Eleanor Skidmore
Feefo Verified
4 years ago
What Ms Eleanor Skidmore said about Holiday Gems:
Very helpful
Friendly and helpful when they contacted me to sort out our flight times and departure airport.
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Trusted Customer
Feefo Verified
4 years ago
Easy to use
1
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Trusted Customer
Feefo Verified
4 years ago
Ease of booking, good information in print form, all in all a good experience
1
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Trusted Customer
Feefo Verified
4 years ago
I booked online and it was so simple to do. Will definitely book with holiday gems again. I even booked the seats on the plane through their website.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
