Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
12 years ago
Alex that we dealt with was fantastic and found us a holiday just what we…
Alex that we dealt with was fantastic and found us a holiday just what we were looking for
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Trusted Customer
Feefo Verified
12 years ago
No hotel voucher had to request it. No code for online check in kept submitting…
No hotel voucher had to request it. No code for online check in kept submitting booking reference STILL no transfers was under the impression I had asked for everything included so it was good...
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Holiday Gems
Holiday Gems
12 years ago
We do regret any lapse in our service and apologise for any inconvenience. The advert stated that no transfers were included and our admin team will be able to add these if you would please call 0871 911 0137.
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Trusted Customer
Feefo Verified
12 years ago
The operator was excellent
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Trusted Customer
Feefo Verified
12 years ago
good
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Trusted Customer
Feefo Verified
12 years ago
I booked and and paid in full for a holiday package in February with a departure…
I booked and and paid in full for a holiday package in February with a departure date of 15th October to Turkey, On 10th September I was told their supplier had to move us to alternative...
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Holiday Gems
Holiday Gems
12 years ago
Unfortunately, our suppliers can change accommodation and it is an issue over which we have no control. However, it should be noted that and change is not taken lightly and every alternative explored. We note that you accepted the change on 10 September and our suppliers advised accordingly. Please contact our after sales line on 0871 911 0137 who will be able to assist in sourcing alternative accommodation should this be required or alternatively respond to the agent who was dealing with your change.
Trusted Customer
12 years ago
Following on from that defensive and unattributed response, and a further two weeks of wrangling, with many emails to and fro, I have finally been able to persuade Holidays Gems to reinstate our booking at our preferred hotel. Thanks to all those involved.
Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments. We are pleased that this was resolved to your satisfaction.
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Trusted Customer
Feefo Verified
12 years ago
very good communication with your representative.
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Trusted Customer
Feefo Verified
12 years ago
Have no negative feedback...except that when I made the final I was told there is…
Have no negative feedback...except that when I made the final I was told there is a charge for debit card payment. We were no advised of this charge when booking the holiday so were shocked when the...
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Trusted Customer
Feefo Verified
12 years ago
Very proffessional excellent service
Would reccomend holiday gems to other people
Very proffessional excellent service
Would reccomend holiday gems to other people
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Trusted Customer
Feefo Verified
12 years ago
As someone relatively new to booking on line, Krista Walker has been very good, always…
As someone relatively new to booking on line, Krista Walker has been very good, always getting back to me when she said, checking out train times etc. feel confident dealing with her.
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Trusted Customer
Feefo Verified
12 years ago
first class help with holiday booking excellent hotel and complex good food and ample range…
first class help with holiday booking excellent hotel and complex good food and ample range of drinks available perfect weather quite noisy at night time but more due to other guests than the...
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
