Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
3 years ago
Doesn't instill confidence
Streight forward to book. Very good deal. Thought we had booked but later got a call to say we had to pay a further £50. The representative was perfectly friendly and cival but having to pay more...
Read more
0
Share
MO
Mr Liban omar
Feefo Verified
3 years ago
What Mr Liban omar said about Holiday Gems:
Decent
So far no complaints booked my holiday through website was easy and I received my paperwork promptly, haven't spoken to anyone since booking but a follow up call would have been nice just to explain...
Read more
0
Share
Trusted Customer
Feefo Verified
3 years ago
Website easy to use had 1 little error but a lovely lady Courtney telephoned me and sorted it out.
0
Share
MD
Mr Roderick Davidson
Feefo Verified
3 years ago
What Mr Roderick Davidson said about Holiday Gems:
The site was so easy to use.
So easy to use and find all the information I needed to book my holiday.Also I have flights booked with Ryanair and they were in contact with me explaining what I needed to do at their end
0
Share
MI
Mrs Sarah Ingham
Feefo Verified
3 years ago
What Mrs Sarah Ingham said about Holiday Gems:
Lily was very helpful, got us a good deal in the end.
0
Share
Trusted Customer
Feefo Verified
3 years ago
Good experience.
This was an easy-to-use website - lots of choices on offer.
0
Share
Trusted Customer
Feefo Verified
3 years ago
Unreliable and not good service!!
Booked holiday and even received my booking number. Then I got a txt message 4 days later to call and make another booking which was £100 more as my original booking did not go through. Really...
Read more
Review Team
Holiday Gems
3 years ago
Hello we feel you have misunderstood how our website operates, you received your order number not the confirmed booking number. Your order failed at the payment stage so you were contacted with a new quote if you wanted to proceed. This is the process and you accepted the booking terms and conditions online which advise about that. We are sorry you were not able to take advantage of the lower because of this but do not agree our service is unprofessional because of it when we clearly explain on our terms of use.
1
Share
Trusted Customer
Feefo Verified
3 years ago
Short break
Easy to follow and trouble free would recommend to friends and family
0
Share
MB
Mr Mark Bibby
Feefo Verified
Romford
3 years ago
What Mr Mark Bibby said about Holiday Gems:
Very good value package and easy to use website
Really helpful English call centre and staff were very helpful in all aspects of my calls.
0
Share
MC
Mrs Nicola Crick
Feefo Verified
3 years ago
What Mrs Nicola Crick said about Holiday Gems:
Go for it
I would recommend however had to add luggage on which cost more as was not given the option when booking
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
