Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
MH
Mrs karryne Hodgkinson
Feefo Verified
Fuerteventura
3 years ago
What Mrs karryne Hodgkinson said about Holiday Gems:
Staff online were helpful but holiday experience has been disappointing
When trying to book online I couldn't pay as it was to close to the time I was flying so I had to phone in. Sheer was helpful although I would not recommend this place to english speaking as its...
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MB
Miss Sophie Barber
Feefo Verified
3 years ago
What Miss Sophie Barber said about Holiday Gems:
Easy booking
It was easy to book a holiday
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ME
Mr David Ellis
Feefo Verified
3 years ago
What Mr David Ellis said about Holiday Gems:
OK but could of been better
After booking online I received a telephone call from one of your team. He was very helpful but told me that the cost of my holiday had gone up another £38 or so due to Ryanair flights and did I...
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MS
Mr Andrew Skinner
Feefo Verified
3 years ago
What Mr Andrew Skinner said about Holiday Gems:
Disappointing holiday
Ordered a holiday which I then received a call to say that the room was not available. Room was swapped to a different one in the same hotel and booking all confirmed. Received a email and text...
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Review Team
Holiday Gems
3 years ago
Mr Skinner we are sorry to hear of these issues with your originally selected hotel but also most concerned that if you had any problem with the replacement, you did not contact us to report this and did not allow us opportunity to address them. We can only presume that it did not detract from your overall holiday enjoyment.
MS
Mr Andrew Skinner
3 years ago
Thank you to responding to the feedback.
We had better things to do with our holiday and money it would cost to spend our time calling you guys every 5 minutes when there was a problem. When our holiday was originally cancelled and we received an email, we couldn't actually get hold of anyone, when we called the contact number it came up as number changed, then offices closed etc etc. We had to wait for one of your team to call us back.
To be honest, the whole process was nothing but stress from the first booking being unavailable. Now I have had the time to read other reviews it looks like I am not the only one that has had issues. Also when i got back from holiday i took the time to read the reviews on the hotel you booked for us. You might want to do this yourselves prior to recommending hotels and given then a 5 start rating.
Hope this gives you a better understanding from our point of view. I did take the time to take photo's of some of the faults at the hotel, but like I said, we had better things to do.
With disappointment, we will not be booking another holiday with Holiday Gems
Kind Regards
Melanie
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MH
Mr Patrick Harley
Feefo Verified
3 years ago
What Mr Patrick Harley said about Holiday Gems:
The booking was seamless and I was really pleased with the speed it was carried out I have already told my family and friends to look on your site as on this occasion the price was amazing
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MS
Mr Philip Shearing
Feefo Verified
3 years ago
What Mr Philip Shearing said about Holiday Gems:
Very good prices and good helpfull staff
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MP
Mr ANTHONY PALMER
Feefo Verified
3 years ago
What Mr ANTHONY PALMER said about Holiday Gems:
HAPPY TO USE THIS WEBSITE FOR THE FIRST TIME
The booking online was quick easy and straightforward. Had a telephone call to state that there was a small problem not of Holiday Gems making, which was easily solved over the phone.
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Trusted Customer
Feefo Verified
3 years ago
Love holiday gems
Unbelievably easy & straight forward to book, no hassle or complex question to answer. By far the cheapest I had found whilst looking for my holiday
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Trusted Customer
Feefo Verified
3 years ago
Price shown online and agreed shouldn't change the following day. If your orices went down you wouldn't have contacted us.
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MT
Mrs Lisa Thomas
Feefo Verified
3 years ago
What Mrs Lisa Thomas said about Holiday Gems:
No help whatsoever!!
Great service before holiday especially as flight went up by £30 per person.Tried to contact twice whilst there with problems… no sign of anyone!!
Review Team
Holiday Gems
3 years ago
Lisa we are sorry to hear this but have a 24/7/365 emergency number and email address for such issues which we would expect receive reply. If you submit your evidence of this not being the case we would be happy to look into it since this is not our usual level of service.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
