Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
4 years ago
Good service would reccomend a friend to holiday with holiday Gems very fss
Very quick and efficient service and guy was courteous
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MH
mr ANDREW HANGER
Feefo Verified
Boston lincolnshire
4 years ago
What mr ANDREW HANGER said about Holiday Gems:
Hassle free got what you said you would do.
Great service. Hassle free
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Mr Damyan Georgiev
Feefo Verified
4 years ago
What Mr Damyan Georgiev said about Holiday Gems:
Lilly was so professional and patient
Lilly was so patient, professional and helpful while found the best option for us. I would recommend them to others.
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Trusted Customer
Feefo Verified
4 years ago
Very helpful and did everything they could to help
I would use holiday gems again
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MT
Mrs Samantha Tighe
Feefo Verified
4 years ago
What Mrs Samantha Tighe said about Holiday Gems:
Very helpful and smooth booking
Recommend for a smooth and easy booking. Very helpful, listens to the customer and their wants.
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Trusted Customer
Feefo Verified
4 years ago
Average booking easy no follow up ie booking promised 72 hrs nothing
Well I was expecting a booking information / tickets etc within 72 hrs but nothing could someone explain that’s why I rated average booking on line was ok but feel let down
Review Team
Holiday Gems
4 years ago
We have checked the booking and according to our records, the booking confirmation was emailed on 10 January 2022. We have now resent these and would ask that you check your spam/junk folder for any filters. Should you continue to have any issues, please contact our customerservices@holidaygems.co.uk
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Mr Phillip Stevenson
Feefo Verified
4 years ago
What Mr Phillip Stevenson said about Holiday Gems:
Brilliant service. Will be using again.
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MR
Mr David Reeve
Feefo Verified
4 years ago
What Mr David Reeve said about Holiday Gems:
Very good and clear
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MB
Ms Rachel Selkirk Blom
Feefo Verified
4 years ago
What Ms Rachel Selkirk Blom said about Holiday Gems:
Disappointed
We saw a holiday and booked it, we got a call advising that it was confirmed with a payment breakdown, it was only after the call that we realised there was a difference of about £60 which we were...
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Review Team
Holiday Gems
4 years ago
This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. The extra cost was £25.00 per person based on the live prevailing rates at the time of confirmation. We do apologise for any inconvenience caused.
MB
Ms Rachel Selkirk Blom
4 years ago
I totally understand and agree that this is the process, my point is, we were never told about the difference we were never offered an alternative. All we would have appreciated at the time of the call is 'there is a difference in price due to whatever reason, is this ok'. We would have said yes but still think it would have been nice to know and be told.
Review Team
Holiday Gems
4 years ago
We do appreciate the concern, Rachel and this will be addressed through our internal procedures.
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Mrs Margaret Elms
Feefo Verified
4 years ago
What Mrs Margaret Elms said about Holiday Gems:
More thorough checking on details required
My booking took several calls and over several days to actually get the correct information stored.
Review Team
Holiday Gems
4 years ago
We do apologise if there was any confusion that caused this inconvenience. The matter has been addressed and resolved and your feedback noted to our sales team
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
