Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
MW
Mr David Wilkie
Feefo Verified
4 years ago
What Mr David Wilkie said about Holiday Gems:
Different price than advertised
Had a price online then when a customer service advisor called to confirm everything the price had apparently went up
Review Team
Holiday Gems
4 years ago
This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. Thank you for proceeding with the booking and we are sure that you will have a great holiday.
MW
Mr David Wilkie
4 years ago
The payment had been taken and an additional payment was requested, as I had to log into my bookings and make an extra payment of £47 after paying £550.
0
Share
MK
Mr gerald kerr
Feefo Verified
Hyde
4 years ago
What Mr gerald kerr said about Holiday Gems:
Good holiday firm
Very easy to book,kept in touch with emails.got all the information I needed.
0
Share
MB
Mr clive barnes
Feefo Verified
4 years ago
What Mr clive barnes said about Holiday Gems:
ve3ry quick and efficient
0
Share
MP
Mr BOBBY PULLA
Feefo Verified
4 years ago
What Mr BOBBY PULLA said about Holiday Gems:
The service was ok. The problem was the holiday that was sold to us as all inclusive and it was far from it.
0
Share
Trusted Customer
Feefo Verified
4 years ago
Pleasure to deal with
No nonsense does what it says on the tin
0
Share
MH
Mrs Margery Hughes
Feefo Verified
4 years ago
What Mrs Margery Hughes said about Holiday Gems:
Very good and replied very quickly with confirming our holiday
0
Share
MC
Mrs Lorraine Carter
Feefo Verified
4 years ago
What Mrs Lorraine Carter said about Holiday Gems:
Very good and website easy to use
0
Share
MM
Miss Lisa Morris
Feefo Verified
Cwmbran
4 years ago
What Miss Lisa Morris said about Holiday Gems:
Holiday booked 5 star ***** customer service thank you :)
Fantastic customer service 5 star ***** booked Florida for next year at a fabulous price you beat everyone else’s prices:) well done holiday gems:) if you havnt booked your holiday yet book it with...
Read more
0
Share
Trusted Customer
Feefo Verified
4 years ago
Excellent service. Pleasant call handler and aware of my requirements .
0
Share
MS
Mrs Gillian Sheffield
Feefo Verified
4 years ago
What Mrs Gillian Sheffield said about Holiday Gems:
Best holiday company
Always the best deals and the friendliest service - we swear by holidaygems. Never had any issues
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
