Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
4 years ago
3 day wait for confirmation
Great prices, however I didn't realise on booking that you had to wait 36 hours for holiday confirmation, it isn't instant. Not the best when you need flight confirmation for an appointment abroad....
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Trusted Customer
Feefo Verified
4 years ago
Easy booking, great price. If the holiday is good we would definitely use them again.
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Trusted Customer
Feefo Verified
4 years ago
Seeeeemples
Simple and straightforward. Booked online in a fee minutes. Excellent price.
Confirmation email with documents received in minutes.
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Trusted Customer
Feefo Verified
4 years ago
Customer Service seems Good
Booked holiday through Hems for first time - a little disappointing to find the reservation went through but next day Gems call d to say they had no availability. However a delightful lady from Gems...
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Trusted Customer
Feefo Verified
4 years ago
It the worst hotel I have ever been to what’s on the internet is not true
It’s terrible, the rooms are like ice, we was given a room the other side of the hotel where you have to go outside to the dinner room and for breakfast no gowns as said on the internet, our view in...
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Review Team
Holiday Gems
4 years ago
We are disappointed that the hotel has not met your expectations despite the very good rating on the review sites. We note that you are still in resort but have not called our 24/7 number for assistance which may have resulted in a more positive outcome. We have asked our In Resort team to address the issue immediately and trust that this will be resolved as soon as possible.
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Mr Peter Allen
Feefo Verified
4 years ago
What Mr Peter Allen said about Holiday Gems:
Great service.
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Trusted Customer
Feefo Verified
4 years ago
Sounds like a money maker.
To be called by a agent to say my holiday has gone up because they didn’t have the hotel we booked. Then the agent said they found the same flight times and hotel but it’s gone up £58. So everything...
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Review Team
Holiday Gems
4 years ago
This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. The availability and rates may change without notice and this is a matter over which we have no control as this is a supplier/airline issue. We thank you for proceeding with the booking and trust that you will have an amazing holiday.
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Miss Nicola Shanks
Feefo Verified
4 years ago
What Miss Nicola Shanks said about Holiday Gems:
Great service
Paul who assisted with the booking of our holiday, provided fantastic service and explained the details thoroughly.
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MC
Mr Noel Cahill
Feefo Verified
4 years ago
What Mr Noel Cahill said about Holiday Gems:
No fuss and hassle free
Easy to deal with explained nice a clear fast easy transaction
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Trusted Customer
Feefo Verified
4 years ago
Holiday
The knowledge of the agent was very good, he was able to guide me the the options that were on offer.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
