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Holiday Gems Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 6,855 reviews

Trusted Customer

Feefo Verified

4 years ago

Rubbish service stay away

Not professional service, seems like it runs by the robot 🤖, booked my holiday checking out from hotel at 12.00 in noon and booked the flight at 2.00 in middle of nigh!!🤦🏻 Also never new need a...

Review Team

Holiday Gems

4 years ago

Thank you for taking the time to post your review. We note that the agent clearly advised the check out time and the time of the flight. It was explained in full. We will request a late checkout but suggest that this is also requested on check-in at the hotel. Please be aware that these are requests only and cannot be guaranteed and if available may be subject to a local charge. As per our Terms and Conditions, it is your responsibility to ensure that your travel documents are correct for travel to your destination. Please access the Egyptian Embassy website for any information.

Trusted Customer

4 years ago

Thank you for your response, experience the worst customer service of my life, reached to Hurghada in middle of night 2.00 and reception can’t find my booking !! After so many calls n email it resolve 2.00 in afternoon next day!! So my original response n star goes in minus…keep away from this people they not professional…ruin my holiday was worst night of my life in reception with 6 year old daughter and luggage… I don’t know how they get ABTa certificates. STAY AWAY FROM THIS HOLIDAYGEMS.

Mrs donna o neill

Feefo Verified

Sheffield

4 years ago

What Mrs donna o neill said about Holiday Gems:

Brilliant helpful service

Holiday gems are really helpful,didn’t encounter any problems on our holiday or with our booking.would definitely book with them again.

Miss MUGE MUSTAFA

Feefo Verified

London

4 years ago

What Miss MUGE MUSTAFA said about Holiday Gems:

Great travel company

Really happy with their service I've used before and will use again in the future. Paul and Debbie are amazing 👏

Mr Kurt Humphreys

Feefo Verified

4 years ago

What Mr Kurt Humphreys said about Holiday Gems:

Excellent service

Mr BRIAN FERGUSON

Feefo Verified

4 years ago

What Mr BRIAN FERGUSON said about Holiday Gems:

Hi staff was good

Trusted Customer

Feefo Verified

4 years ago

No problems whatsoever!

Great service, no problems whatsoever and we were emailed all the information we could need very promptly and it was all displayed clearly. Our transfers were on time and excellent and the prices...

Mr Mohsen Guirguis

Feefo Verified

4 years ago

What Mr Mohsen Guirguis said about Holiday Gems:

I dealt with Finn for family ticket , she was more than excellent, any client who Is looking for personal ,friendly service should go to her , l recommend her highly. M guirguis

Mr Ronald Roberts

Feefo Verified

4 years ago

What Mr Ronald Roberts said about Holiday Gems:

Professional and helpful

Friendly and professional on the phone. Would highly recommend

Mrs Joanne Norton

Feefo Verified

4 years ago

What Mrs Joanne Norton said about Holiday Gems:

Checking in

I was having trouble checking in, I rang holiday gems and he talked me through the full process untill I had finished, An amazing young man Thankyou you for all your help

Trusted Customer

Feefo Verified

4 years ago

We booked 2 days before departing had all paperwork emailed which was fine however the hotel we stayed in was bad I booked 5 star and would not have put a 3 star on it

Review Team

Holiday Gems

4 years ago

Thank you for your comments. However, this appears to be regarding the hotel and not the service offered by Holiday Gems. We sincerely regret that the accommodation standards did not meet your expectations although it has an excellent rating on review sites. We note that e received no call from resort which would have afforded us the opportunity to address the issue immediately and may have resulted in a more positive outcome, including a possible hotel change. We do hope, however, that despite the issue raised you were still able to enjoy your holiday.

Trusted Customer

4 years ago

There was no resort rep available to us I did raise concerns with hotel reception as the entire main building had no working air conditioning so we were moved to an out building room it was a hell hole to be honest we had mosquitoes coming in through broken ceiling panels the sliding door out to patio area did not shut or lock ! I purchased extra mosquito repellents from a near by shop I have re read the emails from holiday gems and it states you are an online company and does not give information who to contact if things are not right

Review Team

Holiday Gems

4 years ago

We must refute that we give no information regarding in resort issue. This is clearly displayed in our Terms and Conditions and FAQs online and is reiterated on our booking documents. This is a 24/7 telephone contact and is available at any time. We regret that you did not use this facility

Trusted Customer

4 years ago

I would like to add that I have no problem with holiday gems i was more getting to the point that the hotel was certainly not 5 star and many more complaints are going to be made about this hotel

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