Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
MJ
Mrs Natalie Jacobs
Feefo Verified
4 years ago
What Mrs Natalie Jacobs said about Holiday Gems:
Brilliant getting my holiday rebooked at the best price due to 3 holidays being cancelled due to covid
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Trusted Customer
Feefo Verified
4 years ago
Holiday booking
Easy to book and prompt reply with booking confirmation and paperwork. First time I’ve booked with HolidayGems but will use again.
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MS
Mr Jason Stevens
Feefo Verified
4 years ago
What Mr Jason Stevens said about Holiday Gems:
Great service thanks
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Trusted Customer
Feefo Verified
4 years ago
Excellent service. Everything was easy
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Trusted Customer
Feefo Verified
4 years ago
Beware do not use
Terrible service. I have sent three email since booking, none have been replied to. Over prices and incorrect documents. Worse experience I have ever had when booking a holiday
Review Team
Holiday Gems
4 years ago
Thank you for your comments. We are unsure to whom the emails were addressed but can find no record of these. If you have emailed the agent, please be aware that our sales team do work on a shift pattern and any correspondence may be delayed due to days off. Please email customerservices@holidaygems.co.uk and our team will make every effort to assist as soon as possible.
Trusted Customer
4 years ago
I have sent an email again. Over the last three weeks it has been sent on a number of occasions to a variety of inboxes including directly to a team member. So I am unsure how it would be possible to miss them in all of the email addresses I sent it to. 🤔
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MS
Mr Thomas Scattergood
Feefo Verified
4 years ago
What Mr Thomas Scattergood said about Holiday Gems:
A*. Nice and easy.
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MR
Mr Habizur Rahman
Feefo Verified
4 years ago
What Mr Habizur Rahman said about Holiday Gems:
Everything was good price &service&relaible
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MM
Mr Roger Martin
Feefo Verified
4 years ago
What Mr Roger Martin said about Holiday Gems:
Booked with the usual confidence
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Trusted Customer
Feefo Verified
4 years ago
Misleading info. Terrible experience. Don’t trust them for booking my futur
Misleading information, always ended up paying more than price advertised . No one returns your call once they have your money.
Review Team
Holiday Gems
4 years ago
The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. Unfortunately, we have no notes to indicate any issues with the booking, but please email customerservices@holidaygems.co.uk should you require any clarification or assistance.
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MP
Mrs Stacey Pepper
Feefo Verified
4 years ago
What Mrs Stacey Pepper said about Holiday Gems:
Easy to use and great value for money. Would recommend.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
