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Himalayan Glacier Adventure and Travel Company Reviews | Customer Service Reviews for https://www.feefo.com/reviews/himalayan-glacier | Feefo

Displaying all 216 reviews

Trusted Customer

3 years ago

Date of purchase: 06/07/2022

Great help and support from Kajol. Made the booking process super clear and easy! Great follow up to questions.

Sanket

Himalayan Glacier Adventure and Travel Company

3 years ago

Thank you for choosing Himalayan Glacier. We are excited to make this a great adventure for you!

Mazahir Mohammed Rahim

3 years ago

Date of purchase: 06/05/2022

What Mazahir Mohammed Rahim said about Himalayan Glacier Adventure and Travel Company:

Are you trying to fool people?

The payment system is confusing. I inadvertently paid for the full trip where I was only required to pay 25% and then was told that for a refund I would have to loose 5% on the fees. This is very bad...

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Sanket

Himalayan Glacier Adventure and Travel Company

3 years ago

Hello Mazahir, Thank you for the feedback and so sorry to hear you experienced an inconvenience in the booking process. Our booking system shows the option of paying 25% or Full payment at the screen where you put the promo code, right after you select your dates and number of people. On that screen, you have to select pay 25% or pay the full amount. We understand mistakes happen and we will be happy to work out a solution without incurring any fees for you. Your consultant will reach out with a solution shortly. Thank you again for your valuable feedback. We will try to emphasize those payment options more so future guests do not get confused. We look forward to making this an amazing experience for you.

Mazahir Mohammed Rahim

3 years ago

Thank you for solving the problem so quickly. I am eagerly looking forward to the trip and the adventure that awaits me. The entire process till date has been so smooth and encouraging with great back up and patience shown. Thank you to Sabin and to Sanket for making things simple.

Mazahir Mohammed Rahim

3 years ago

My earlier review was done in frustration. I now realise that the fault was partly mine too. Thank you once again.

AJ Taheri

3 years ago

Date of purchase: 05/10/2022

What AJ Taheri said about Himalayan Glacier Adventure and Travel Company:

Great service SO FAR ... One of the BEST experiences lately ...

My interactions SO FAR has been excellent and beyond expectation, Sajal has been wonderful is answering all our questions and concerns and also very encouraging to do this !!!1

Sanket

Himalayan Glacier Adventure and Travel Company

3 years ago

Thank you so much. We are grateful for the opportunity to help you make wonderful memories. :)

John Hackett Bushweller

3 years ago

Date of purchase: 05/09/2022

What John Hackett Bushweller said about Himalayan Glacier Adventure and Travel Company:

Great to work with!

They were easy to work with and responsive to all my requests.

Sanket

Himalayan Glacier Adventure and Travel Company

3 years ago

Thank you, John! We are excited to host this amazing adventure for you! Reach out to us anytime if you have any questions. Take care, see you soon!

Trusted Customer

3 years ago

Date of purchase: 05/09/2022

I Think it Worked?

Two issues: 1). The system would not take the correct issue and expiry dates of our passports. The chat feature told me to work with my agent post-purchase to correct the data. 2) I received a...

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Sanket

Himalayan Glacier Adventure and Travel Company

3 years ago

Thank you for your valuable feedback on the booking system. We are always optimizing our website to make it more convenient for our guests and in that effort sometimes there are kinks that our customers point out just like you have and we can fix them. Your consultant has already followed up with an email that contains the itinerary with dates and the welcome packet with guides, packing list, bag tags, etc. If any confusion feel free to reach out anytime. We look forward to making this a great experience for you! Have a great day. Thank you again for taking the time to send in your feedback.

Kevin

Ontario, Canada

3 years ago

Date of purchase: 04/26/2022

What Kevin said about Himalayan Glacier Adventure and Travel Company:

Smooth booking process

The booking process went very smoothly for us. We recommend reaching out to these guys if you have any questions! Sabin was helpful and able to provide very detailed responses to our questions. We're...

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Sanket

Himalayan Glacier Adventure and Travel Company

3 years ago

Thank you, Kevin! We look forward to hosting this amazing adventure for you! It's going to be amazing!

Trusted Customer

3 years ago

Date of purchase: 04/22/2022

Trip tailored for special itinerary request, I like individual approach

It took me a while to finally book my trip therefore I wanted to go where I want when I want. Sabin and Himalayan Glacier showed extreme flexibility and responded professionally to my complex demands...

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Sanket

Himalayan Glacier Adventure and Travel Company

3 years ago

Thank you for your encouraging and kind words. We at Himalayan glacier believe that we are here to help our guests make wonderful memories and going above and beyond for our guests is a common practice here. :)

Trusted Customer

3 years ago

Date of purchase: 04/22/2022

Great service and very helpful and clarifying all sorts of detail regarding our trip. Gave excellent advice to maximize our journey.

Sanket

Himalayan Glacier Adventure and Travel Company

3 years ago

Thank you for your encouraging words. We strive to make our guests' experience one to cherish forever because let's face it how often are you going to do this type of adventure! ;)

Jana Lynn Faulhaber

3 years ago

Date of purchase: 04/22/2022

What Jana Lynn Faulhaber said about Himalayan Glacier Adventure and Travel Company:

good experience, excited about traveling to Nepal.

My experience, so far, with Sabin Maharjan has been wonderful. He has provided prompt detailed answers to my questions. Over the past several months he has kept in contact with me by sending me...

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Sanket

Himalayan Glacier Adventure and Travel Company

3 years ago

Thank you Jana, for your graceful words. Our goal always is to exceed expectations not just meet them. We are glad it shows in our process! Thank you. :)

Trusted Customer

3 years ago

Date of purchase: 04/21/2022

The staff answered my questions and were easy to work with

Sanket

Himalayan Glacier Adventure and Travel Company

3 years ago

Thank you. We are excited to host your great adventure!

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About Himalayan Glacier Adventure and Travel Company

Our team of knowledgeable, experienced, and environmentally-conscious professionals is ready to serve you the best of treks and tours in exotic locales throughout the regions of Bhutan, India, Nepal, Tibet, Tanzania, South America and many more! J

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+1-410-307-0007

3717 Boston street #368, Baltimore, Maryland, 21224, United States