How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Headwater Reviews

Displaying all 1,504 reviews

J Something

Feefo Verified

Guildford

2 years ago

What J Something said about Headwater:

Megan is always excellent, efficient and nice to speak with.

Steph

Headwater

2 years ago

Thank you very much for you lovely comments. Megan is a star as you rightly say. We are lucky to have her! Have a wonderful time in Italy. Stephanie

ROLAND NUTTER

Feefo Verified

London

2 years ago

What ROLAND NUTTER said about Headwater:

Great service

I made a tentative enquiry to which Kate responded. She was so helpful, professional and friendly that I ended up booking a trip. Will let you know how it goes.

Steph

Headwater

2 years ago

Thank you very much for your kind review. I will make sure to tell Kate. Have a wonderful time in Spain when the time comes

Trusted Customer

Feefo Verified

2 years ago

Very good

Steph

Headwater

2 years ago

Thank you for your 5* review, it is very much appreciated.

MARTINE PARISET SHEPHERD

Feefo Verified

St Helens

2 years ago

What MARTINE PARISET SHEPHERD said about Headwater:

Excellent first contact with Headwater.

Excellent help from the agent, Tony. Very knowledgeable & helpful. She was able to clarify many points & provided detailed train information for our transfers.

Sophie

Headwater

2 years ago

Thank you for you review, I have passed your lovely comments on to Toni :)

FIONA MCLEOD

Feefo Verified

2 years ago

Sophie

Headwater

2 years ago

Thank you for your 5* review

PETER BRYANT

Feefo Verified

Horsham

2 years ago

What PETER BRYANT said about Headwater:

Always first class

Sophie

Headwater

2 years ago

Thank you for your 5* review :)

CHRISTOPHER COOKE

Feefo Verified

Lenham

2 years ago

What CHRISTOPHER COOKE said about Headwater:

Good experience

Efficient and friendly service

Sophie

Headwater

2 years ago

Thank you for your 5* review :)

MICHAEL MULLAN

Feefo Verified

2 years ago

Sophie

Headwater

2 years ago

Thank you for your 5* review :-)

NINA THOMAS

Feefo Verified

Northampton

2 years ago

What NINA THOMAS said about Headwater:

A pleasant experience

Really knowledgeable, nice and engaging. Letting us know options to extend our stay and finding a flight near where we live. Good communication. With Megan Wyatt

Sophie

Headwater

2 years ago

Thank you for your review, I have passed your comments on to Megan :-)

JOSEPH KAHAN

Feefo Verified

Cambridge

2 years ago

What JOSEPH KAHAN said about Headwater:

Tardiness

Good. Then I sent in a deposit (February 22nd) and have had no correspondence and therefore no confirmation since then.

Sophie

Headwater

2 years ago

Thank you for your Feedback, we have looked into this for you and I am aware you are now in discussion with my colleague Toni regarding an alternative destination. We look forward to helping you arrange your trip!

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo