I pick bad because i paid 90 pound for a item and when i received it upon opening it i discovered it was the wrong thing. I have still got the receipt but was denied a return and money back because...
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GUITARGUITAR
GUITARGUITAR
14 years ago
Thanks for your feedback. I've had a look at your order and can see that you contacted us 10 weeks after receiving your product from GuitarGuitar.
I'm sorry if you feel it was unfair of us not to refund your order. We do offer a 7 day return period in which you can return goods if they're not quite right for you, but obviously you were well outside of this time period.
If there's anything else you need in the future, please do not hesitate to contact me on support@guitarguitar.co.uk
Product reviews
Date of purchase: 09/05/2011
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Trusted Customer
Feefo Verified
14 years ago
Excellent service, Guitar arrived promptly and in excellent condition.
Product reviews
Date of purchase: 09/16/2011
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Trusted Customer
14 years ago
Very willing to price match, fantastic shop.
Product reviews
Date of purchase: 12/03/2011
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Trusted Customer
14 years ago
Excellent shop, very helpful staff, superb range of guitars and other equipment.
Product reviews
Date of purchase: 12/19/2011
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Trusted Customer
14 years ago
Fast shipment
Product reviews
Date of purchase: 02/22/2012
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Trusted Customer
Feefo Verified
14 years ago
Really great price and fast delivery. Will definitely be buying from these guys again
I can only speak for the Newcastle branch, where I have been shopping for about 4 years. Jon, Dean and the rest of the staff are helpful without being pushy, and everyone bends over backwards to...
guitarguitar, the UK's biggest guitar retailer, is now employee owned! guitarguitar are passionate about supporting guitar players and as an employee owned company, every experience our customers have with our team will be with someone dedicated to providing outstanding service at every stage of their musical journey.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
guitarguitar, the UK's biggest guitar retailer, is now employee owned! guitarguitar are passionate about supporting guitar players and as an employee owned company, every experience our customers have with our team will be with someone dedicated to providing outstanding service at every stage of their musical journey.