What Andrew Batchelor said about Green Olive Firewood:
Poor website
As abovepo
Jamie
Green Olive Firewood
11 months ago
Dear Andrew,
Thank you so much for taking the time to fill out the feedback. We are obviously disappointed you are unhappy with our website configuration, we will be in contact via email to take on board any suggestions that you may have for us, because we’re very keen to make your process as smooth running as possible. We are a customer centric organisation and anything less customer excellence will never be enough for us
0
Share
Trusted Customer
Feefo Verified
11 months ago
Slow shipping times
The products were great quality, but it took a few weeks for them to arrive. Make sure you order well in advance of when you need them. If the shipping is resolved then this would be a higher star...
Read more
Jamie
Green Olive Firewood
11 months ago
We are delighted you rate our quality products, thank you for sharing this. We are very disappointed that you experienced a delay to our usually speeding service. I will be in touch with you to discuss this because nothing less than perfection and excellence will ever suffice for us.
0
Share
GE
George
Feefo Verified
11 months ago
What George said about Green Olive Firewood:
Usually good but just got a bad batch of 10 bags
Order was delivered ontime
0
Share
Trusted Customer
Feefo Verified
11 months ago
Excellent
Jamie
Green Olive Firewood
11 months ago
Thank you so much for the wonderful words after being such a valued customer.
0
Share
Trusted Customer
Feefo Verified
11 months ago
Great lump wood
Product great , but customer service is really poor
Jamie
Green Olive Firewood
11 months ago
First of all, we would like to thank you for the positive feedback with regards to our product. We are really pleased to hear this. I’m so sorry about your concerns regarding our customer service. We are a customer centric organisation, customer excellence is something we strive for on each and every occasion. This isn’t just something we say, this is something we absolutely mean. If you ever have a bad experience with any element of the process with us, we would really appreciate it if you picked up the phone to us or sent us an email, because we would do absolutely everything we could to rectify that situation there and then. We are always here to support you. Thank you for your continued support.
0
Share
LB
Lee Bowman
Feefo Verified
11 months ago
What Lee Bowman said about Green Olive Firewood:
Not very good for the price
Was packaged well
0
Share
MG
Mark Gardiner
Feefo Verified
Stafford
11 months ago
What Mark Gardiner said about Green Olive Firewood:
Nothing spectacular, it's just fire wood, got it with another purchase
0
Share
Trusted Customer
Feefo Verified
11 months ago
Great company to deal with
Jamie
Green Olive Firewood
11 months ago
Thank you so much for the encouraging words and for being a valued customer
0
Share
Trusted Customer
Feefo Verified
11 months ago
Replaced a wrongly delivered item promptly and efficiently - all you can ask for
Jamie
Green Olive Firewood
11 months ago
So pleased to hear our customer service has done a stand up job for you. We take customer experience very seriously and always strive for excellence. Thank you for sharing
0
Share
RT
Richard Taylor
Feefo Verified
11 months ago
What Richard Taylor said about Green Olive Firewood:
Firewood is where it all started for us. At Green Olive Firewood, we bring you natural fuels for your home fire, chiminea, fire pit, pizza ovens, BBQ and smokers. All our fuel is sustainably sourced; we believe that the cooking and heating experience is one you should enjoy responsibly.
The core values across our products and business are natural, sustainable, ethical, premium quality and local wherever possible.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Firewood is where it all started for us. At Green Olive Firewood, we bring you natural fuels for your home fire, chiminea, fire pit, pizza ovens, BBQ and smokers. All our fuel is sustainably sourced; we believe that the cooking and heating experience is one you should enjoy responsibly.
The core values across our products and business are natural, sustainable, ethical, premium quality and local wherever possible.