Confusing website some of which did not work. Customer service even worse.
Greatmagazines Manager
Great Magazines
10 years ago
We can only apologise that you've had issues with both the website and the customer service team and that you've had to get in touch with us. We are continually making improvements to our services and have recently made some changes to our website to improve the site experience and make it easier to use. Your feedback is so valuable to helping us identify these errors and preventing them, so thank you for taking the time to do this.
Grrr I enjoy my purchase from you, but LEAVE ME ALONE regarding other magazines I don't want. SO many annoying emails I don't care about. I've bought my subscription so only contact me regarding that.
Greatmagazines Manager
Great Magazines
10 years ago
We can only apologise that you have received some emails. As part of our service we like to let our customers know about other relevant subscription deals. However you can of course opt out at any time. We monitor these services closely and are continually making improvements to our services to ensure you receive the best possible experience. Your feedback is so valuable to helping us identify these issues and prevent them, so thank you for taking the time to do this.
As I have re-subscribed to digital version and been given a new account number I am unable to download any editions as I have already used my email address for my old account. Customer services have...
Never received a copy of the Magazine, purchased for a friend's birthday and only recently found out he has not received the magazine. The only thing received wad the free gifts. Please look into this
Greatmagazines Manager
Great Magazines
10 years ago
We can only apologise that you've had issues with receiving your magazines and that you've had to get in touch with us. Occasionally errors can happen, but we are continually making improvements to our tracking services to ensure you receive the issues you should. However our records show that the magazine started with the May issue and that this was sent on the 16/04/15 and we have not had any issues returned. We would recommend checking the delivery address on your confirmation email is correct and if not we will be happy to correct it.
Poor service, had subscription for three magazines, First one took £5.00 more a quarter than the agreed price, Second and third subscripted magazines never arrived.
Greatmagazines Manager
Great Magazines
10 years ago
We can only apologise that you've had issues with receiving your magazines and that you've had to get in touch with us. Occasionally errors can happen, but we are continually making improvements to our tracking services to ensure you receive the issues you should. Our records show that your subscription to Match magazine is being delivered successfully. However we cannot see that your other two subscriptions are being delivered and we would highly recommend checking the delivery address on your confirmation email is correct and if not we will be happy to correct it and re-start the subscription.
Great Magazines.co.uk is a dedicated magazine website. Within our site you will find a range of discounted and gifted magazine subscriptions that you’ll find hard to beat anywhere else. Within the site you’ll be able to browse our magazines, view our special offers and pay via multiple payment methods to suit you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Great Magazines.co.uk is a dedicated magazine website. Within our site you will find a range of discounted and gifted magazine subscriptions that you’ll find hard to beat anywhere else. Within the site you’ll be able to browse our magazines, view our special offers and pay via multiple payment methods to suit you.