Gray Line Rome Reviews

Dear customer, Thank you for your feedback — we’re pleased to know that your onboard experience was positive and that the buses were running frequently, which is exactly the core service we provide. We truly appreciate your suggestions regarding the app. Your comments will be shared with our development team, as they offer useful insight for future improvements. Just as a note: star ratings are generally meant to reflect the onboard experience, as the app is a support tool and not the service itself. Of course, every feedback helps us grow, and we thank you sincerely for sharing yours. Best regards, I Love Rome Hop On Hop Off City Tour

Dear Customer, We're sorry to hear about your experience. Some of our buses are open-top and, especially during high season, the upper deck can get very warm. While our buses are equipped with air conditioning on the lower deck, on certain days it may feel less effective due to frequent door openings and the intense summer heat in Rome. We're glad to hear that our onboard staff were polite, but we’re concerned by your comment regarding the ticketing personnel. Courtesy is a priority for us, and we will address this internally. If you'd like to provide more details, please feel free to write to us at openbus@graylinerome.it so we can investigate further. Kind regards, I Love Rome Hop On Hop Off City Tour

Mr Lang, thank you for choosing us and putting your trust in us! The Colosseum, one of the highlights of our tours, stands as a testament to the grandeur and ingenuity of Ancient Rome. Walking through its iconic arches and imagining the spectacles it once hosted adds a unique dimension to the experience. We're so glad you found the tour memorable and would highly recommend it—your satisfaction means a lot. Best regards, Gray Line Rome

Thanks! We're glad this new tour made your day! We appreciate your leaving this feedback and 5 star rating! Best wishes, Gray Line Rome

Thank you for your wonderful review! We're elated to hear that Alicia’s charm and deep knowledge made your Borghese Gallery tour an enriching experience. She takes great pride in bringing the stories of the artworks and artists to life. The Borghese Gallery is truly a gem, housing masterpieces by legends like Bernini, Caravaggio, and Raphael. It’s a privilege to explore its intimate rooms and learn about the fascinating history behind each piece. We’re so glad you enjoyed the tour and hope to welcome you back for another art-filled adventure! Sincerely, Gray Line Rome

Thanks! Great to hear you enjoyed our Colosseum & Roman Forum Guided Tour in Rome a great deal! Best, Gray Line Rome