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Gray Line Rome Reviews | Customer Service Reviews for https://www.feefo.com/reviews/gray-Line-Rome | Feefo

Displaying all 1,229 reviews

Trusted Customer

2 days ago

Date of purchase: 07/20/2024

Was very easy

Silvia Rapaccioni

Gray Line Rome

2 days ago

Thanks for the feedback

Product reviews

Sig.ra ANABELA STASI

5 days ago

Date of purchase: 07/19/2024

Product reviews

Trusted Customer

6 days ago

Date of purchase: 07/10/2024

Product reviews

Trusted Customer

7 days ago

Date of purchase: 07/15/2024

Product reviews

Trusted Customer

8 days ago

Date of purchase: 06/28/2024

Easy to use booking tool

Product reviews

Trusted Customer

23 days ago

Date of purchase: 06/26/2024

Very easy. Email responses very helpful.

Product reviews

Felt very rushed through the entire visit. Very poor quality whisper device. Guide’s accent was very difficult to understand. Accessibility was an issue for 3 of us- more time would have been appreci

...

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Mario Trimarchi

Gray Line Rome

8 days ago

Dear Mrs C., we are very sorry to hear this. The peak season is sometimes challenging because of the crowd and the heat. We hope you will give us another chance in the future. Best regards, Gray Line Rome

Trusted Customer

8 days ago

You addressed the hurried issue which is understandable. I will add that tours of St Peters should detail the lack of visual access to famous sculptures and art due to Jubilee preparations.

Trusted Customer

9 days ago

Date of purchase: 07/02/2024

Product reviews

Mr Steven A

Glasgow

11 days ago

Date of purchase: 07/06/2024

What Mr Steven A said about Gray Line Rome:

Easy simple process & obviously the saving helps.

Silvia Rapaccioni

Gray Line Rome

9 days ago

Dear Steven, Thank you for your feedback! We're glad to hear that the kids' audio commentary was a fantastic addition to your experience. It's one of our special features that we're very proud of, as we're the only provider among our competitors to offer it. We apologize for the inconvenience caused by the malfunctioning audio jacks. We'll make sure to address this issue to improve the quality of our service. We appreciate your input and hope to see you again on another tour soon! Best Regards I Love Rome Hop On Hop Off City Tour

Product reviews

Kids audio commentary was a fantastic addition. Some of the audio jacks for the earphones were not working correctly though.

Silvia Rapaccioni

Gray Line Rome

9 days ago

Thank you for your feedback! We're glad to hear that the kids' audio commentary was a fantastic addition to your experience. It's one of our special features that we're very proud of, as we're the only provider among our competitors to offer it. We apologize for the inconvenience caused by the malfunctioning audio jacks. We'll make sure to address this issue to improve the quality of our service. We appreciate your input and hope to see you again on another tour soon!

Trusted Customer

12 days ago

Date of purchase: 07/06/2024

Product reviews

Trusted Customer

12 days ago

Date of purchase: 07/10/2024

Good

Product reviews

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About Gray Line Rome

Gray Line - I Love Rome is the largest provider of sightseeing tours in the Eternal City. For more than 90 years, Gray Line has been at the center of creating and operating the best traveler experiences in Rome and surroundings. With more than 50 tours and experiences Gray Line - I Love Rome is the brand of Carrani Tours that offer activities in Rome. Founded in 1925, Carrani Tours has grown into the most well-known consumer brand for Incoming services in Italy.

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303-394-6920

1835 Gaylord St, Denver, Colorado, 80206, United States

Vatican Museums, Sistine & St. Peter’s Guided Tour

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Gray Line Rome Reviews

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Semi-private Vatican Museums & Sistine Chapel TourFrancesca our tour guide was excellent. Very knowledgeable and a good tour of the Vatican museums, Sistine Chapel and St. Peter’s.More reviews of this product (39)View product website

Colosseum & Roman Forum Guided TourWonderful guide. Provided great information and the best way to see the colosseum and Roman forum. She provided us time for pictures, getting water,...More reviews of this product (160)View product website

Semi-private Vatican Museums & Sistine Chapel TourFelt very rushed through the entire visit. Very poor quality whisper device. Guide’s accent was very difficult to understand. Accessibility was an is...More reviews of this product (39)View product website

Colosseum, Roman Forum & Palatine - Meeting PointFantastic guide, really knowledgable and well pacedMore reviews of this product (4)View product website

Hop on Hop off - Open Bus - The Pink I Love RomeKids audio commentary was a fantastic addition. Some of the audio jacks for the earphones were not working correctly though.More reviews of this product (156)View product website

Pompeii’s ruins roundtrip from RomeAn exceptional experience!!! It is highly recommended. The tour guides were both highly professional, informative, knowledgeable, and with a good sens...More reviews of this product (17)View product website

Vatican Museums Guided Tour or Ticket onlyExcellent guideMore reviews of this product (3)View product website

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