How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Gray Line Iceland Reviews

https://grayline.is

GOOD

Service

3.5

Product

3.3

ratings over the past year

Displaying all 13,015 reviews

Richard Hutchings

Feefo Verified

3 years ago

What Richard Hutchings said about Gray Line Iceland:

Booking process easy. Great tour.

Booking process easy.

Product reviews

Date of purchase: 09/25/2023

Trusted Customer

Feefo Verified

3 years ago

Registering was very simple. Everything was spelled out clearly and went exactly as directed.

Date of purchase: 09/25/2023

Trusted Customer

Feefo Verified

3 years ago

Registering was very simple and straight forward. Instructions and next steps were laid out clearly and were followed. It made the excursion that much more interesting. Way better cost then through...

Product reviews

Date of purchase: 09/25/2023

Christopher Wain-Lowe

Feefo Verified

3 years ago

What Christopher Wain-Lowe said about Gray Line Iceland:

punctual clean comfortable assistance with luggage

Product reviews

Date of purchase: 09/24/2023

Jackie Gauci

Feefo Verified

Cardiff

3 years ago

What Jackie Gauci said about Gray Line Iceland:

Easy booking

I had no problem booking the trip online, however I emailed twice to say what ship I was on so I would know where to be picked up but had no reply. I even rang an hour before in Iceland. By replying...

Date of purchase: 09/25/2023

Bryan G

Feefo Verified

USA

3 years ago

What Bryan G said about Gray Line Iceland:

Hotel Pickup - SubPar, Tour - Amazing

We purchased the hotel pickup for 7:30am, and we had been ready since 7am. Since our hotel was on a corner of a street intersection, the driver stopped on the other side and didn’t call us or at...

Product reviews

Date of purchase: 09/28/2023

Thomas Mcandrews Iii

Feefo Verified

3 years ago

What Thomas Mcandrews Iii said about Gray Line Iceland:

Great service.

Date of purchase: 09/22/2023

Trusted Customer

Feefo Verified

3 years ago

good service

Online systems are easy to navigate and book. Suggestions: - It would be better if it can allow apple pay, google pay etc, but still it was good. - clarify that private transfers will pick up from...

Product reviews

Date of purchase: 09/20/2023

Trusted Customer

Feefo Verified

3 years ago

Great

very efficient, booked online 6 hours before tour

Product reviews

Date of purchase: 09/15/2023

Trusted Customer

Feefo Verified

3 years ago

Easy to purchase, managed to rebook the date for an earlier one for nicer weather.

Product reviews

Date of purchase: 09/15/2023

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Gray Line Iceland Reviews

The Golden Circle ClassicMore reviews of this productView product websiteVery informative tour, Comfortable new coach. Achieved everything it said on the tin!

The Golden Circle ClassicMore reviews of this productView product websiteyou delivered on everything the excursion said we would see. Guide was very knowledgeable. Bus was very comfortable.

One way Airport transfer Keflavík Airport to Reykjavík with hotel dropoffMore reviews of this productView product websiteclearly identified where to go and queue

The Golden Circle ClassicMore reviews of this productView product websiteNature at its finest. I wish we had more time but with the time constraints and distances away from Reykjavik, I understood we had to hustle along each hiking path to maximize our time.

Private transfer from Keflavik airport to ReykjavikMore reviews of this productView product websiteGray line was great, they were on time, communication was great, cars were clean and felt safe.

The Golden Circle ClassicMore reviews of this productView product websitecovered the main tourist spots

Northern Lights MysteryMore reviews of this productView product websiteWe were extremely lucky and saw aurora already at the pickup place at Bus Hostel. Driver and the guide took us to peninsula right next to Reykjavik to catch the lights before they're gone. And catch...Read more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?