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Gray Line Iceland Reviews

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Gry Tinnesand

Feefo Verified

Stavanger

2 years ago

What Gry Tinnesand said about Gray Line Iceland:

A must when in Iceland

Missed the transfer to the hotel and it took me some time before I was told how to do ot.

Andrei

Gray Line Iceland

2 years ago

Hello Gry, Thank you for sharing your feedback with us. I’m sorry to hear about the inconvenience you experienced with the hotel transfer and the delay in receiving instructions. As we checked, the transfer was operated successfully as scheduled. We can see that the email confirmation was also sent to you after the booking was confirmed which serves as a reference and guide. We value your feedback and are committed to improving our services. Sincerely, Gray Line Team

Product reviews

Date of purchase: 08/11/2024

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Trusted Customer

Feefo Verified

2 years ago

above and beyond

I booked online after reading many reviews. I completed the required information, and they contacted me for additional flight information. I liked the attention to detail.

Andrei

Gray Line Iceland

2 years ago

Dear Customer, Wow! 🤩 Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you. It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Once again, thank you for your support and for being a part of our community! Warmest regards, Gray Line Team

Product reviews

Date of purchase: 07/24/2024

0

Trusted Customer

Feefo Verified

2 years ago

Easy and simple. Quick confirmation.

Andrei

Gray Line Iceland

2 years ago

Dear Customer, thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon. Warm regards, Gray Line Team

Product reviews

Date of purchase: 08/10/2024

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Trusted Customer

Feefo Verified

2 years ago

Great day from Reykjavik

Booking online was easy to do. Pick-up at the cruise terminal was a bit chaotic and our booked child seat was apparently not on the list of the guides, but everything worked out in the end.

Andrei

Gray Line Iceland

2 years ago

Hello Dear Customer, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need. Best regards, Gray Line Team

Product reviews

Date of purchase: 08/10/2024

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Trusted Customer

Feefo Verified

2 years ago

Excellent excursion!

This excursion was simple to book. There was a possibility to arrange for a different pickup point. Also, when I had a question, I received a speedy and clear reply.

Andrei

Gray Line Iceland

2 years ago

Hello Dear Customer, your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon! Best regards, Gray Line Team

Product reviews

Date of purchase: 07/26/2024

0

Trusted Customer

Feefo Verified

2 years ago

Great experience

After Bus Travel Iceland cancelled my excursion 20 hours before it was supposed to start, Gray Line was my backup plan. It should have been my #1 plan. The experience was really great! The pick-up...

Andrei

Gray Line Iceland

2 years ago

Hello Dear Customer, thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future! Sincerely, Gray Line Team

Product reviews

Date of purchase: 08/04/2024

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Camila Graim

Feefo Verified

Colombian living in Rockville, Maryland

2 years ago

What Camila Graim said about Gray Line Iceland:

Best day ever exploring with the best guide

Super easy to book ! Tons of great options.

Andrei

Gray Line Iceland

2 years ago

Dear Camila, Thank you for choosing Gray Line and for your wonderful review. We are delighted to read about your experience. Thank you for your kind words about our tour guide. We hope we will have the joy of welcoming you back in the near future. Best regards, Gray Line Team

Product reviews

Date of purchase: 08/03/2024

0

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Charlene Harry

Feefo Verified

2 years ago

What Charlene Harry said about Gray Line Iceland:

TERRIBLE COMPANY

Booking was easy. The service was non existent!

Product reviews

Andrei

Gray Line Iceland

2 years ago

Hello Charlene, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback and we apologize for any inconvenience or frustration you may have experienced. We regret to see that our Team was not contacted about the specific details of your transfer arrangement, we assure you this is not reflective of our usual standards. We hope you still had an enjoyable stay here in Iceland. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust. Sincerely, Gray Line Team

Date of purchase: 07/24/2024

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Margaret Sheridan

Feefo Verified

Scotland

2 years ago

What Margaret Sheridan said about Gray Line Iceland:

Very helpful

Very straight forward and staff very helpful by email

Andrei

Gray Line Iceland

2 years ago

Margaret, thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future! Sincerely, Gray Line Team

Product reviews

Date of purchase: 08/03/2024

0

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Syed Akif

Feefo Verified

Islamabad, Pakistan

2 years ago

What Syed Akif said about Gray Line Iceland:

Excellent Service with some possible improvements

The process can be a bit more user friendly as newcomers are not familiar with the city geography and bus stop numbering. There is a list of hotels associated with the bus stops but that is under a...

Gray Line Iceland Reviews

The Golden Circle ClassicMore reviews of this productView product websiteKaren is an excelent guide and Dori a good driver. We got good information about the stops. I can recomend this trip to everyone.

Private transfer from Keflavik airport to ReykjavikMore reviews of this productView product websiteOur driver was excellent. Once at the airport we encountered luggage issues for 3 of us which delayed our pick up time. Fortunately for us, he was able to wait and that helped us immensely.

The Golden Circle ClassicMore reviews of this productView product websiteWe enjoyed this tour a lot. Had plenty time to explore at the beautiful stops. Karen was a great guide who taught us a lot about Iceland and also made us laugh throughout the trip. Would definitely...Read more

The Golden Circle ClassicMore reviews of this productView product websiteThis was a wonderful excursion. We have seen and learnt so much. Also, it was very good value for money (especially compared to the prices the cruise company wanted to charge us for the same trip).

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