Gray Line Iceland Reviews

Hi Iain, Thank you for your feedback. We understand your concern regarding the departure time on your ticket and apologize for any confusion it may have caused. Our departure times are included on tickets to provide a general timeframe and help with scheduling, but we do offer flexibility to accommodate changes. We’re sorry if this wasn’t clear on our website. We’re currently reviewing our information to ensure it’s more transparent and helpful. In the meantime, if you have any questions or need assistance with your booking, please don’t hesitate to contact our customer support team at [contact information]. We’re here to help! Thank you again for your feedback, and we hope to provide a better experience in the future. Best regards, Gray Line Team

We always enjoy hearing what our customers have to say, our Dear Customer! We’re glad we could be of service and appreciate the kind words! Please see us again if you need anything else! Best regards, Gray Line Team

Hey Creslito, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if you need anything else. Warm regards, Gray Line Team

Hi Dear Customer, Thank you for your feedback. We’re sorry to hear that our emails ended up in your trash folder. We understand how important it is to stay informed, and we’ve tried to check but there are no issues with the same case as this. We are still glad that the first leg of your transfer was safe and successful. Best regards, Gray Line Team

Dear Jeffrey, Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience! We hope to see you again in Iceland. Best regards, Gray Line Team

Hey Barbara, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need. Best regards, Gray Line Team

Dear Jón, Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience! We hope to see you again in Iceland. Best regards, Gray Line Team

Dear Cristina, thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon. Best regards, Gray Line Team

Dear Customer, Thank you for taking the time to leave a review. We are sorry for the inconvenience caused by having you walk for you to reach the pick-up location. Please be reminded that due to Reykjavik's bustling tourism, there are policies restricting tour buses from accessing certain streets and areas. As a result, the city has established specific pickup points for tour buses. These pickup points are strategically positioned close to downtown accommodations, ensuring you have only a brief walk (under 10 minutes) to commence your journey. We are still hoping that you enjoyed your time here in Iceland. Sincerely, Gray Line Team

Dear Customer, Thank you for taking the time to leave a review. We appreciate your feedback and are glad to see you had a satisfactory experience with us. Since you didn’t provide specific details, we’d love to hear more about how we can enhance our services and make your next experience even better. Please feel free to reach out to us directly at iceland@grayline.is with any suggestions or concerns. Thank you once again for your review. We look forward to the opportunity to serve you better in the future. Best regards, Gray Line Team