Hello Dear Customer,
We are sorry to hear that you were not able to join us. We're sorry to hear that your recent visit wasn't up to your expectations. As we checked, the GPS shows that our bus driver was at Bus Stop #1 and was able to pick-up other passengers, hence, the pick-up was operated.
We still hope that you enjoyed your time while you were here in Iceland.
Sincerely, Gray Line Team
Product reviews
Date of purchase: 09/13/2024
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ML
Mordechai Lahav
Feefo Verified
Karmiel
2 years ago
What Mordechai Lahav said about Gray Line Iceland:
Mordechai, your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!
Best regards,
Gray Line Team
Product reviews
Date of purchase: 09/11/2024
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Stephen Nettl
Feefo Verified
2 years ago
What Stephen Nettl said about Gray Line Iceland:
Easy.
Andrei
Gray Line Iceland
2 years ago
We would not be able to grow and develop without feedback like yours, Stephen. We are thrilled you had a great experience with us and hope to see you again soon.
Best regards,
Gray Line Team
Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
We always enjoy hearing what our customers have to say, our dear customer! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
Best regards, Gray Line Team
Product reviews
Date of purchase: 09/13/2024
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Trusted Customer
Feefo Verified
2 years ago
For a "low tech" person like me, the site was easy to navigate. It could be helpful to have a printable ticket. But, I had no problem upon arrival. My name was verified and the inside staff printed...
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Andrei
Gray Line Iceland
2 years ago
Dear Customer,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
We look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Gray Line Team
Product reviews
Date of purchase: 09/13/2024
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Asif Usmani
Feefo Verified
Farmington, Minnesota. U.S.A
2 years ago
Andrei
Gray Line Iceland
2 years ago
Dear Asig,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
The booking was not an issue but the printout did not have the correct hotel listed and when I pointed that out at the bus terminal I was told that wasn’t a problem.
Andrei
Gray Line Iceland
2 years ago
Dear Linda,
Thank you for sharing your feedback. We’re glad to hear that the booking process went smoothly, but we sincerely apologize for the confusion regarding the hotel information on your printout.
It’s important to us that our customers have accurate details, and we’re sorry for any inconvenience this may have caused you at the bus terminal. As we checked, your booking details state the correct information regarding your hotel where the pick-up was operated. We appreciate you bringing this to our attention, and we’ll ensure that our team addresses this issue to prevent it from happening in the future.
If you have any further concerns or if there’s anything we can do to make your experience better, please feel free to reach out to us directly.
Thank you for your understanding.
Best regards,
Gray Line Team
Product reviews
Date of purchase: 09/08/2024
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Trusted Customer
Feefo Verified
2 years ago
Andrei
Gray Line Iceland
2 years ago
Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Product reviews
Date of purchase: 09/07/2024
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SK
Steven Kropp
Feefo Verified
2 years ago
Andrei
Gray Line Iceland
2 years ago
Dear Steven,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.