Dear Customer,
We’re sorry to hear about the issues with the tour guide and lack of response from customer service. This isn’t the experience we aim to provide. Please contact us again so we can address this and make things right. Your feedback is important to us.
Best,
Gray Line Team
Product reviews
Gray Line Iceland
Gray Line Iceland
8 months ago
Dear Customer,
We’re truly sorry for the confusion caused by the guide’s error and the rushed visits that followed. We also regret the lack of response to your messages. This falls short of our standards. We appreciate your patience and will escalate your feedback to improve our service. Please contact us directly so we can make this right.
Best,
Gray Line Team
Date of purchase: 08/22/2025
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Trusted Customer
Feefo Verified
8 months ago
Booking was good only to be told they no longer provide the bus service to and from the airport. I paid for both with hotel drop off and pick up and fly bus + had no record of the return details but...
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Gray Line Iceland
Gray Line Iceland
8 months ago
Dear Customer,
We’re really sorry for the inconvenience and confusion caused by the airport transfer changes. We understand how frustrating it is to be left without clear return details. Please reach out to us directly with your booking so that we can further investigate on it.
Best,
Gray Line Team
Product reviews
Gray Line Iceland
Gray Line Iceland
8 months ago
Dear Customer,
I’m truly sorry for the delay in response and the frustration this has caused. Your concerns are very important to us. Please message us directly with your booking details, and we will escalate your concern.
Best,
Gray Line Team
Dear Customer,
Thank you so much! We’re thrilled you had a perfect booking experience. If you need anything else, just let me know!
Best,
Gray Line Team
Product reviews
Gray Line Iceland
Gray Line Iceland
8 months ago
Dear Customer,
Thank you! We’re so glad you had a perfect trip. Hope to help you plan your next adventure soon!
Best,
Gray Line Team
Dear Customer,
Thanks for the great feedback! We’re happy to hear the booking was easy and smooth. Hope you enjoyed your trip!
Best,
Gray Line Team
Product reviews
Gray Line Iceland
Gray Line Iceland
8 months ago
Dear Customer,
Thank you for your kind words! We're glad the tour timing and guide’s charm made your experience enjoyable. We appreciate your feedback and hope to see you again on another adventure!
Best,
Gray Line Team
Date of purchase: 09/15/2025
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DA
David
Feefo Verified
Ourense
8 months ago
Gray Line Iceland
Gray Line Iceland
8 months ago
Dear Customer,
Thanks for the 4 stars! We appreciate your support and hope to make your next experience a 5-star one!
Best,
Gray Line Team
Product reviews
Gray Line Iceland
Gray Line Iceland
8 months ago
Dear Customer,
Thank you for your kind words! We’re thrilled you enjoyed the guide and the stunning landscapes. Hope to welcome you again for another amazing adventure!
Best,
Gray Line Team
Online process seemed clear and fairly direct. Left with comfortable certainty that our car would be there as requested. OUCH! Driver was directed to time his arrival on the flight arrival, not on...
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Gray Line Iceland
Gray Line Iceland
8 months ago
Dear Customer,
We’re really sorry to hear about your frustrating experience and the missed pickup. This is not the level of service we aim to provide. Thank you for your honest feedback. We’ll work to improve communication and coordination. If you’d like, please reach out so we can try to make things right.
Best,
Gray Line Team
Product reviews
Gray Line Iceland
Gray Line Iceland
8 months ago
Dear Customer,
We’re truly sorry for the poor communication and the inconvenience you experienced. This falls short of our standards, and we appreciate your feedback to help us improve. If you’re open to it, please contact us directly so we can try to resolve this for you. Thank you for your patience.
Best,
Gray Line Team
It was very easy to book online and straight-forward,
Andrei
Gray Line Iceland
8 months ago
Dear Customer,
Thank you for your feedback! We’re glad booking was easy and that you had a great experience, even if it felt a bit cramped. We appreciate your comments and hope to see you on another tour soon!
Best,
Gray Line Team
Product reviews
Andrei
Gray Line Iceland
8 months ago
Dear Customer,
Thank you for your wonderful feedback!
We’re thrilled to hear you enjoyed Karen’s guidance and the tour stops, even the unexpected ones. We appreciate your note about the minibus. So glad you recommend the experience, it means a lot!
Best,
Gray Line Team
The booking process was extremely easy. Everything we needed to know regarding price/payment methods, pickup/drop off locations, tour details and timing was spelled out in detail.
Andrei
Gray Line Iceland
8 months ago
Dear Customer,
Thank you for your fantastic review! We’re delighted you enjoyed the Golden Circle Tour and found the booking process clear and easy. It’s wonderful to hear the details and stunning views that made your experience memorable!
Best,
Gray Line Team
Product reviews
Andrei
Gray Line Iceland
8 months ago
Dear Customer,
Thank you for sharing your wonderful experience! We’re thrilled to hear you enjoyed the Golden Circle Classic tour and found the bus comfortable and the pickup convenient. Evelyn will be delighted to know her guidance made your visit to Thingvellir, Geysir, and Gullfoss so memorable. We’re glad you felt the tour was well-paced, informative, and worth every Krona!
Best,
Gray Line Team
Date of purchase: 09/03/2025
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HL
Hong Wen Lin
Feefo Verified
Chicago
9 months ago
What Hong Wen Lin said about Gray Line Iceland:
Booking is easy with confirmation email and reminder before the trip.
Andrei
Gray Line Iceland
8 months ago
Dear Customer,
Thank you for your feedback! We’re glad to hear that the booking process was smooth and that the confirmation and reminder emails helped make your trip stress-free.
Best,
Gray Line Team
Product reviews
Andrei
Gray Line Iceland
8 months ago
Dear Customer,
Thank you for sharing! We’re thrilled to hear that your tour guide made the experience memorable with helpful information, smooth pickups and drop-offs, and even a song! Great service makes all the difference.
Best,
Gray Line Team
Date of purchase: 09/12/2025
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HL
Hong Wen Lin
Feefo Verified
United States
9 months ago
What Hong Wen Lin said about Gray Line Iceland:
The book process is easy with confirmation email at the end and reminder the day before the trip..
Andrei
Gray Line Iceland
8 months ago
Dear Customer,
Thank you for your feedback! We’re glad to hear the booking process was easy and that the confirmation and reminder emails helped make your trip stress-free.
Best,
Gray Line Team
Product reviews
Andrei
Gray Line Iceland
8 months ago
Dear Customer,
Thank you for sharing your experience! We’re glad you enjoyed the guide’s service. The weather can be unpredictable, but it’s great that you managed to capture a few Northern Lights on camera.
Best,
Gray Line Team
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.