Dear Customer,
Thank you for sharing your experience. We understand how frustrating it is to request a later transfer time and end up being rescheduled even earlier.
We’re currently reviewing how these changes were handled and why your updated time didn’t reflect your request. While adjustments may occur when coordinating with third-party services like Flybus, it’s our responsibility to communicate those changes clearly and ensure your preferences are respected whenever possible.
Your feedback is important, and we’ll use it to improve both our internal coordination and the way we communicate updates to travelers.
Best,
GrayLine Team
