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Gray Line Iceland Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 13,014 reviews

Trusted Customer

Feefo Verified

1 year ago

Booking trips online not for us

I was disappointed to find your shop in Reykjavik had closed as it was so easy to book and your staff were always pleasant and ready to suggest tours that you may not of thought of. I found booking...

Andrei

Gray Line Iceland

1 year ago

Dear Customer, Thank you for the review and for leaving feedback. We're truly sorry to hear that your recent booking did not go as expected and that you faced challenges due to our shop closure in Reykjavík. We understand how valuable in-person assistance can be, and we regret any stress caused by booking online. We’re especially sorry to hear that the half-day Golden Circle tour didn’t provide the flexibility and time you needed. Your feedback is very important, and we will certainly take it into account as we continuously work to improve our services. Regarding the Northern Lights tour cancellation, we sincerely hope your husband is feeling better. While our cancellation policy typically applies to all bookings, we are sorry to let you know that we would have to adhere to our terms and conditions. Again, we apologize for any disappointment and truly appreciate your feedback. Warm regards, Gray Line Team

Date of purchase: 11/20/2024

Trusted Customer

Feefo Verified

1 year ago

most satisfactory

Andrei

Gray Line Iceland

1 year ago

Dear Customer, Thank you so much for taking the time to leave such a 5-star review! We look forward to the opportunity to serve you, or any friends and family you might refer, in the future. Warm regards, Gray Line Team

Date of purchase: 01/20/2025

Trusted Customer

Feefo Verified

1 year ago

Amazing Tour to the South

Very easy to book

Andrei

Gray Line Iceland

1 year ago

Dear Customer, Wow! Thank you for the 5-star review. It is a great testament to the hard work and dedication we invest in each job. We look forward to the opportunity to serve you, or any friends and family you might refer, in the future. Warm regards, Gray Line Team

Product reviews

Date of purchase: 01/27/2025

Trusted Customer

Feefo Verified

1 year ago

Andrei

Gray Line Iceland

1 year ago

Dear Customer, Thank you so much for taking the time to leave such a wonderful review! We look forward to the opportunity to serve you, or any friends and family you might refer, in the future. Warm regards, Gray Line Team

Product reviews

Date of purchase: 01/27/2025

Trusted Customer

Feefo Verified

1 year ago

Andrei

Gray Line Iceland

1 year ago

Dear Customer, Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience! We hope to see you again in Iceland. Best regards, Gray Line Team

Product reviews

Date of purchase: 01/22/2025

Roisin Fleck

Feefo Verified

Reykjavík

1 year ago

What Roisin Fleck said about Gray Line Iceland:

Could not fault!

Easy!

Andrei

Gray Line Iceland

1 year ago

Dear Roisin, Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience! We hope to see you again in Iceland. Best regards, Gray Line Team

Product reviews

Date of purchase: 01/23/2025

Philip

Feefo Verified

1 year ago

Andrei

Gray Line Iceland

1 year ago

Dear Philip, Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience! We hope to see you again in Iceland. Best regards, Gray Line Team

Product reviews

Date of purchase: 12/02/2024

DAB

Feefo Verified

France

1 year ago

What DAB said about Gray Line Iceland:

That's a nice tour!

Clear and Easy!

Andrei

Gray Line Iceland

1 year ago

Dear Damien, Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience! We hope to see you again in Iceland. Best regards, Gray Line Team

Product reviews

Date of purchase: 01/17/2025

Kevin Singh

Feefo Verified

1 year ago

What Kevin Singh said about Gray Line Iceland:

Easy to book + discounted from the first journey with airport transfer on arrival to Iceland.

Andrei

Gray Line Iceland

1 year ago

Dear Kevin, Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience! We hope to see you again in Iceland. Best regards, Gray Line Team

Product reviews

Date of purchase: 01/14/2025

Trusted Customer

Feefo Verified

1 year ago

GrayLine was perfect for my Iceland Trip

The online booking experience was super easy. You simply select the correct bus journey and input the passengers time and pickup/dropoff. Genuinely so easy and well executed website.

Andrei

Gray Line Iceland

1 year ago

Hi our dear customer. Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our services. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again! Best regards, Gray Line Team

Product reviews

Date of purchase: 01/19/2025

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Gray Line Iceland Reviews

South Iceland, Waterfalls & Black Sand BeachMore reviews of this product (529)View product website

One way Airport transfer Keflavík Airport to Reykjavík with hotel dropoffMore reviews of this product (1,011)View product websiteAbsolutely spot on. No waiting about. Dropped at the hotel as promised, friendly staff, would definitely recommend as the price is extremely reasonable.

South Coast & Northern Lights Mystery tourMore reviews of this product (6)View product websiteA worth it tour! Good ratio price vs pleasant discovery.

Golden Circle & Secret LagoonMore reviews of this product (98)View product websiteBrilliant brilliant brilliant! Stunning drives and our guide had everyone well entertained throughout. The stops were well spaced and despite the weather, we had a wonderful time. Highly recommend...Read more

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