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Gray Line Iceland Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

PD

Patricia Darmanin

Feefo Verified

Malta

1 year ago

Product reviews

Date of purchase: 01/10/2025

0

Trusted Customer

Feefo Verified

1 year ago

Disapointed

You have canceled this tour few times. We had no more time to do it. We are waiting the remove. Difficult to speak with you by phone and by email... no comment

Andrei

Gray Line Iceland

1 year ago

Dear Customer, We’re sorry to hear that rescheduling your excursion was such a frustrating experience. Long wait times and lack of communication can be incredibly annoying, and we understand how inconvenient it must have been—especially with the transfer oversight. We appreciate your feedback and will work on improving our customer service to ensure smoother experiences in the future. Kind regards, Gray Line Team

Date of purchase: 02/02/2025

0

JR

Joanne Rinaldo

Feefo Verified

Iceland

1 year ago

Andrei

Gray Line Iceland

1 year ago

Dear Customer, Wow! Thank you for the 5-star review. It is a great testament to the hard work and dedication we invest in each job. We look forward to the opportunity to serve you, or any friends and family you might refer, in the future. Warm regards, Gray Line Team

Product reviews

Date of purchase: 02/01/2025

0

Trusted Customer

Feefo Verified

1 year ago

We saw the Whales !

To book, no problem. On the other hand, to postpone to another date, following a cancellation, it is more annoying. Gray Line does not always respond to emails and the wait on the phone is long. When...

Andrei

Gray Line Iceland

1 year ago

Dear Customer, We’re sorry to hear that rescheduling your excursion was such a frustrating experience. Long wait times and lack of communication can be incredibly annoying, and we understand how inconvenient it must have been—especially with the transfer oversight. We appreciate your feedback and will work on improving our customer service to ensure smoother experiences in the future. Kind regards, Gray Line Team

Product reviews

Date of purchase: 01/31/2025

0

Trusted Customer

Feefo Verified

1 year ago

nothing special

Andrei

Gray Line Iceland

1 year ago

Dear Customer, Wow! Thank you for the review. It is a great testament to the hard work and dedication we invest in each job. We look forward to the opportunity to serve you, or any friends and family you might refer, in the future. Warm regards, Gray Line Team

Product reviews

Date of purchase: 02/01/2025

0

Trusted Customer

Feefo Verified

1 year ago

Good

With Gray Line, we had the best and the most disappointing. Competent guides and drivers. Disappointing telephone reception and disappointing response to emails.

Andrei

Gray Line Iceland

1 year ago

Dear Customer, Wow! Thank you for the review. It is a great testament to the hard work and dedication we invest in each job. We look forward to the opportunity to serve you, or any friends and family you might refer, in the future. Warm regards, Gray Line Team

Product reviews

Date of purchase: 01/30/2025

0

GD

Gillian Deasley

Feefo Verified

Perth Scotland

1 year ago

What Gillian Deasley said about Gray Line Iceland:

Drivers

We were picked up on time and taken to the bus station to transfer to bigger bus .Driver was very good and felt safe at all times ,we were dropped of in plenty time at the airport.

Andrei

Gray Line Iceland

1 year ago

Dear Customer, Wow! Thank you for the review and the feedback. It is a great testament to the hard work and dedication we invest in each job. We look forward to the opportunity to serve you, or any friends and family you might refer, in the future. Warm regards, Gray Line Team

Product reviews

Date of purchase: 01/26/2025

0

AN

Andrew

Feefo Verified

Sheffield

1 year ago

What Andrew said about Gray Line Iceland:

A fantastic introduction to what Iceland offers! Great Day Trip

Easy booking experience, website is user friendly.

Andrei

Gray Line Iceland

1 year ago

Dear Customer, Wow! Thank you for the 5-star review. It is a great testament to the hard work and dedication we invest in each job. We look forward to the opportunity to serve you, or any friends and family you might refer, in the future. Warm regards, Gray Line Team

Product reviews

Date of purchase: 01/27/2025

0

Trusted Customer

Feefo Verified

1 year ago

Product reviews

Date of purchase: 01/24/2025

0

Trusted Customer

Feefo Verified

1 year ago

A great experience

I accidentally got charged twice but this was sorted out reasonably quickly. The web site is very easy to navigate

Andrei

Gray Line Iceland

1 year ago

Dear Customer, Thank you for the the review. It is a great testament to the hard work and dedication we invest in each job. We look forward to the opportunity to serve you, or any friends and family you might refer, in the future. Warm regards, Gray Line Team

Product reviews

Date of purchase: 01/25/2025

0

Gray Line Iceland Reviews

Northern Lights MysteryMore reviews of this product (318)View product websiteTour was cancelled cause of weather on the 10th of January and till today I didn’t get my money back

Northern Lights MysteryMore reviews of this product (318)View product website

Whale WatchingMore reviews of this product (60)View product websiteDespite a first cancellation due to weather conditions, we were lucky enough to see humpback whales with a ray of sunshine to boot! The boat is good, enough seating if you count the interior and...Read more

The Golden Circle ClassicMore reviews of this product (573)View product websiteExcellent guide and very good driver, very professional, attentive and considerate. The guide has a pleasant voice to listen to and articulates well. We enjoyed it.

Northern Lights MysteryMore reviews of this product (318)View product websiteIt was amazing ! We saw some magnificent ones. The place was good, nothing more. No charm, just parking, no foreground for photos, such as lake, house, etc... 3 minutes of explanation and that's it....Read more

The Golden Circle ClassicMore reviews of this product (573)View product websiteAbsolutely fantastic day out. This trip allows you to see a few of Iceland’s spectacular destinations. Time spent at each destination was about right for us and our Guide was very knowledgeable and...Read more

One way Airport transfer Keflavík Airport to Reykjavík with hotel dropoffMore reviews of this product (1,011)View product website

Golden Circle & Secret LagoonMore reviews of this product (98)View product websiteEverything was very easy to manage - from the hotel pick up to drop off in the evening. The guide, Darren was very knowledgeable and entertaining and no one could fail to admire the drivers skill in...Read more

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