paid for fast delivery twice now.. both did not come any faster and both had apology letter saying sorry for delay..
Gem Collector UK
Gem Collector UK
12 years ago
Thank you for your feedback.
We have tried to call you today but it seems that you were not available and unfortunately there was no option to leave a voicemail.
We're very sorry that you feel let down by our courier service. Our records and tracking state that both of these orders were delivered on the third working day, which is within the advertised time frame.
If you would like to add any further comments, please don't hesitate to give us a call.
charlie_Help Team
WWW.gemporia.com
Product reviews
Gem Collector UK
Gem Collector UK
12 years ago
Thank you for your feedback.
We have tried to call you today but it seems that you were not available and unfortunately there was no option to leave a voicemail.
We're sorry that you are not satisfied with this item. Please get this returned to us and we can get that refunded for replaced (subject to availability).
Please give our Help Team a call should you have any queries regarding this.
charlie_Help Team
WWW.gemporia.com
Gem Collector UK
Gem Collector UK
12 years ago
Thank you for your feedback.
We have tried to call you today but it seems that you were not available and unfortunately there was no option to leave a voicemail.
We're sorry that you are not satisfied with the colour of this Tourmaline. Please get this returned to us and we will get that refunded for you.
If you have any questions, please contact our Help Team.
charlie_Help Team
WWW.gemporia.com
Web site should have a Filter search for untreated gem which would make it easier for someone seeking untreated gems. Similar to the Website *****************
Thank you for your feedback and for taking the time to discuss this with us.
We hope that you feel more assured after speaking with us.
If you have any further comments, please don't hesitate to get in touch.
charlie_Help Team
WWW.gemporia.com
Product reviews
Gem Collector UK
Gem Collector UK
12 years ago
Thank you for your feedback and for taking the time to discuss this with us.
We're sorry that you were not happy with the colour of this item. Looking on your order, we can see that we received a return from this order on 14/02/2014 which we will be processing shortly.
If you have any questions, please feel free to contact our Help Team.
charlie_Help Team
WWW.gemporia.com
Gem Collector UK
Gem Collector UK
12 years ago
Thank you for your feedback and for taking the time to discuss this with us.
We're sorry that you were not happy with the colour of this item. Looking on your order, we can see that we received a return from this order on 14/02/2014 which we will be processing shortly.
If you have any questions, please feel free to contact our Help Team.
charlie_Help Team
WWW.gemporia.com
Gem Collector UK
Gem Collector UK
12 years ago
Thank you for your feedback and for taking the time to discuss this with us.
As advised, videos are not available online with every item and not all items will be 100% as you saw them on screen.
If you have any questions, please feel free to get in touch.
charlie_Help Team
WWW.gemporia.com
Gem Collector UK
Gem Collector UK
12 years ago
Thank you for your feedback and for taking the time to discuss this with us.
As advised, videos are not available online with every item and not all items will be 100% as you saw them on screen.
If you have any questions, please feel free to get in touch.
charlie_Help Team
WWW.gemporia.com
Gem Collector UK
Gem Collector UK
12 years ago
Thank you for your feedback and for taking the time to discuss this with us.
We're sorry that an incorrect item was ordered. Looking on your order, we can see that we received a return from this order on 14/02/2014 which we will be processing shortly.
If you have any questions, please feel free to contact our Help Team.
charlie_Help Team
WWW.gemporia.com
Date of purchase: 02/10/2014
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Trusted Customer
12 years ago
Service was professional, prompt and a pleasure to deal with.
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
