I paid extra for a fast delivery. when I rang to confirm the delivery would be 3 days. I was told 5 days which made me very annoyed so I asked to speak to a supervisor. Who would ring me back, after...
Read more
Product reviews
Date of purchase: 02/25/2014
0
Share
Trusted Customer
12 years ago
Excellent service and super quick delivery, very impressed thank you
I've bought from Gemcollector several times, always excellent service. I am very pleased with the quality (and value for money) of the items purchased and will buy more in the future.
Correspondence is basic and their pictures are misleading- they put more than one gem in the pic expecting to get all of them and then you get one in the post.
Product reviews
Gem Collector UK
Gem Collector UK
12 years ago
Good afternoon,
Thank you for your feedback regarding item IQIG90.
It was great speaking with you today with regards to the issues that you have had with this particular item and other items that you have ordered from us. We are sorry to hear that you felt as though our product images were misleading and that this particular one displayed seven stones, when you would only be ordering one. This may have been done to show the variety within the gemstone and to show you the subtle differences within tanzanite. However, we can understand why this may have been misleading and we will gladly pass your comments onto the rest of the Gem Collector team.
If you require any further assistance, please contact our help team.
Kind regards,
Clare W - Help Team
www.gemcollector.com
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
