I think they need to be a little more respectful in the way that they speak to their new customers. They've got their commission for this year but I'd think twice about using them again. A very...
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Daniel
Freedom Health Insurance
5 years ago
We are sorry to hear about the unsatisfactory experience you had. We have informed the broker company that sold you the policy and I assure you this is not a reflection of our own customer service. If you have any questions about your health insurance policy, do not hesitate to contact us.
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Richard
Feefo Verified
5 years ago
What Richard said about Freedom Health Insurance:
Hassle-Free!
Quick, easy and friendly. A no-fuss approach to insurance.
Daniel
Freedom Health Insurance
5 years ago
Thank you for your review. If you have any questions about your health insurance plan, do not hesitate to contact us.
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Stacey
Feefo Verified
5 years ago
What Stacey said about Freedom Health Insurance:
Fantastic service
Within an hour I had a diagnosis and (eventually) the medication in my hands. Julia, you went above and beyond very late in the evening to make this happen. Thank you.
Daniel
Freedom Health Insurance
5 years ago
Thank you for your great review about the Freedom claims process. We are glad to hear that you were happy with our service.
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Trusted Customer
Feefo Verified
5 years ago
I thought everything you offered was very good an at a great price
Daniel
Freedom Health Insurance
5 years ago
Thank you for your review. If you have any questions, do not hesitate to get in touch.
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Trusted Customer
Feefo Verified
5 years ago
Great work
Great service. Staff very helpful. Explain with details about the insurance. So can totally understand everything about. Helpful and professional staff. Thank you.
Daniel
Freedom Health Insurance
5 years ago
Thank you very much for sharing your customer experience with us. We are glad that the whole buying process was easy and straightforward. If you have any questions, do not hesitate to get in touch.
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Trusted Customer
Feefo Verified
5 years ago
Full and comprehensive advice
Daniel
Freedom Health Insurance
5 years ago
Thank you for your great review. If you have any questions, do not hesitate to get in touch.
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Richard
Feefo Verified
5 years ago
What Richard said about Freedom Health Insurance:
Highly recommended after the debacle of AXA
Simple, straightforward process to join and the cover seems to be outstanding. Will update if I ever need to make a claim.
Daniel
Freedom Health Insurance
5 years ago
Thank you for your wonderful review. We are happy that you found our process easy and liked our cover. If you have any questions, do not hesitate to get in touch.
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Victoria Louise
Feefo Verified
5 years ago
What Victoria Louise said about Freedom Health Insurance:
Good customer service and comprehensive cover
Freedom offered the most competitive and comprehensive quote on the market and were easy to deal with.
Daniel
Freedom Health Insurance
5 years ago
Thank you for your wonderful review. We are glad that you are happy with your new Freedom policy. If you have any questions, do not hesitate to get in touch.
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Trusted Customer
Feefo Verified
5 years ago
Easy to setup and good offerings
Very simple to set up and the cover offered is very comprehensive.
Daniel
Freedom Health Insurance
5 years ago
Thank you for your review. We are happy that you found our set up process easy. If you have any questions, do not hesitate to get in touch.
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Trusted Customer
Feefo Verified
5 years ago
Customer service and responsiveness needs improvement
Daniel
Freedom Health Insurance
5 years ago
We are sorry that you did not find our customer service satisfactory. Due to most of our staff working from home during the pandemic and the Christmas and New Year period, when we operated with reduced staff levels, minor delays may have occurred in processing some of the applications received during this period. We apologise for any inconvenience caused. If you have any queries regarding your policy, do not hesitate to get in touch.
Established in 2003, Freedom Health Insurance is a successful private medical insurance (PMI) provider bringing its clients innovative UK and international health insurance products at competitive premiums.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Established in 2003, Freedom Health Insurance is a successful private medical insurance (PMI) provider bringing its clients innovative UK and international health insurance products at competitive premiums.