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Freedom Health Insurance Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 180 reviews

Trusted Customer

Feefo Verified

6 years ago

Khurtsia

Excellent

Freedom Health Insurance

6 years ago

Thank you for your review. We are glad that you were happy with our service. If you have any queries about your policy, don't hesitate to get in touch. Freedom Health Insurance Team

Trusted Customer

Feefo Verified

6 years ago

Explained terms clearly, called back when promised. Would use again and recommend to friends and family.

Freedom Health Insurance

6 years ago

Thank you very much for your kind words. We are glad that you are happy with our customer service. If there is anything we can be of assistance with, do not hesitate to get in touch. The Freedom Health Insurance Team

Tim

Feefo Verified

6 years ago

What Tim said about Freedom Health Insurance:

Agent was helpful, efficient and responded to all queries in a professional manner

Freedom Health Insurance

6 years ago

Thank you for your feedback and we are glad to hear that you were happy with our service. We always want to further improve our service and we would really appreciate if you could tell us what we have to do in order to get 5 stars. Kind Regards, Freedom Health Insurance Team

Francisco

Feefo Verified

London

6 years ago

What Francisco said about Freedom Health Insurance:

Exceptional - 5 stars & Thanks Julie

Amazing. Julie helped me from day one. I actually got a brain surgery for a tumour removal and not only did they covered all the costs at one of London best hospitals but they also helped me during...

Freedom Health Insurance

6 years ago

Thank you Francisco for your wonderful review. We are glad that you were happy with our service. If you have any questions regarding your policy or claims, don't hesitate to get in touch. Freedom Health Insurance Team

Trusted Customer

Feefo Verified

6 years ago

Easy to deal with and flexible underwriting at a premium that was significantly more competitive than my previous provider who I had been with for many years.

Freedom Health Insurance

6 years ago

Thank you very much for your feedback. We are delighted to hear that you were happy with our service and pricing. If you have any questions regarding your policy, don't hesitate to get in touch. Freedom Health Insurance Team

Trusted Customer

Feefo Verified

6 years ago

Much cheaper than my previous insurer with practically the same cover - the test will be at next year’s renewal if the price soars

Freedom Health Insurance

6 years ago

Thank you for your feedback and we are glad to hear that you were happy with our prices and level of cover. We always want to further improve our service and we would really appreciate if you could tell us what we have to do in order to get 5 stars.Kind Regards, Freedom Health Insurance Team

Trusted Customer

Feefo Verified

6 years ago

Bad customer service

They have rejected the claim without even reviewing the history of my medical records which is ridiculous. They should do a formal investigation before proceeding anything. Also I needed to follow up...

Freedom Health Insurance

6 years ago

Thank you for your review and we are really sorry about this situation. One of our claims team leaders is curently in touch with you to further discuss and resolve this. We apologise once again for any inconvenience caused. Freedom Health Insurance Team

Leonore

Feefo Verified

6 years ago

What Leonore said about Freedom Health Insurance:

Easy to make the switch. Documentation was clear.

Freedom Health Insurance

6 years ago

Thank you for your feedback and we are glad to hear that your policy switch was easy and clear. If you have any further questions, please do not hesitate to contact us. Best regards, Freedom Health Insurance

Sajida

Feefo Verified

6 years ago

What Sajida said about Freedom Health Insurance:

No Ts & Cs received, which is a shame.

Its been 10 days and i am still waiting for my brochure and terms and conditions to arrive. I was told i will receive is in 2-3 working days. Its no use sending your terms and condiitons after 14 day...

Freedom Health Insurance

6 years ago

Thank you for you review and we are really sorry about this situation. I can confirm that the policy documents were sent to your broker on Monday (3rd June) following your Friday (31st May) application, within the promised 2 working days. We understand your broker received your documents on Wednesday (5th June), but we are unable to ascertain if these were sent on to you on the same day. As a matter of process, we have resent the documents directly to you today. In relation to your 14 days cooling-off period, this only starts from the day you receive the documents, so rest assured that this delay won’t affect your customer rights. We apologise once again for any inconvenience caused. Based on the information provided, we would really appreciate if you could reconsider your review. Thank you. Freedom Health Insurance Team

Trusted Customer

Feefo Verified

7 years ago

Quick and efficient customer service

Freedom Health Insurance

7 years ago

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