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Frampton & Roebuck Reviews

Award Winning Lettings & Management Specialists in Durham City

Service
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ratings over the past year

Frampton & Roebuck is no longer an active Feefo customer
Displaying all 53 reviews
TC
Trusted Customer
7 years ago
Date of purchase: 11/01/2017
What Trusted Customer said about Frampton & Roebuck:
Great letting agent
Very efficient, friendly service. Let our properties in days. Knowledgeable and provided accurate market information
Trusted Customer
7 years ago
Date of purchase: 11/10/2017
Going the extra mile!
We like the way they have managed our letting and handled any difficulties that have arisen.
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Steven
Frampton & Roebuck
7 years ago
Thank you for your feedback - it is really appreciated.
TC
Trusted Customer
7 years ago
Date of purchase: 11/01/2017
What Trusted Customer said about Frampton & Roebuck:
Helpful, friendly and knowledgable
Provide an excellent service
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Steven
Frampton & Roebuck
7 years ago
Thank you.

Glad to be of service!

Best wishes

Steven
TC
Trusted Customer
Durham
7 years ago
Date of purchase: 11/13/2017
What Trusted Customer said about Frampton & Roebuck:
Overall Very Satisfied
The whole process was very easy. The only improvement would be to have a guided tour around the house instead of just looking by ourselves.
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Steven
Frampton & Roebuck
7 years ago
Thank you for the feedback. 

Apologies that we were not able to provide a guided tour of the house. As I am sure you experienced yourself, the marketing season for the student houses is often quite frantic, with numerous groups trying to apply for the same house, so although we would prefer to be at the house with you, it is often swifter and easier to get a look around your chosen house without us being in attendance.

Nonetheless, apologies that we couldn't meet you at the time, but we are pleased that you secured your chosen house, and that you found the rest of the process easy. 

Best wishes,
Steven


TC
Trusted Customer
7 years ago
Date of purchase: 11/06/2017
What Trusted Customer said about Frampton & Roebuck:
Very friendly service. Efficient in what we needed to know. Great property
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Steven
Frampton & Roebuck
7 years ago
Thanks for the feedback. It is much appreciated.

Best wishes, 

Steven Frampton
Trusted Customer
7 years ago
Date of purchase: 11/22/2017
The service was quick and easier and well explained. As first time buyers they were great with us.
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Steven
Frampton & Roebuck
7 years ago
Thanks for the kind words.

Much appreciated.

Steven
Trusted Customer
7 years ago
Date of purchase: 11/09/2017
Good service and overall happy with the experience
Fast service and simple signing process. However, the website listed a different deposit to what we were then told in the offices. In addition to this, we were told we had to pay the deposit on the...

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Steven
Frampton & Roebuck
7 years ago
Hi,  

Thank you for your review. We do welcome all feedback we receive. I am sorry that you feel more information could've been provided about the price of the deposit and how the process would work. As a regulated and accredited letting agent, we have to be very clear about our Deposits, but also, any fees which we charge. For this reason, there is a section on our website - immediately next to the property price, which says 'Fees Apply'. Within that section, it outlines the fees which are to be paid, and how they are broken down. 

As for the process, due to the competitive nature of the student season, as I am sure you experienced yourself, there are instances with numerous groups looking to apply for the same house, hence we have to be clear that in order to secure your chosen house, we do not take informal or verbal reservations, but instead have a policy of only accepting an application from a whole group once a decision has been reached. For the more sought-after houses, like yours turned out to be, submitting an application and paying deposits on the same day as making your enquiry might be necessary to avoid the disappointment of missing out on the house.

I am pleased that you managed to secure your chosen house, but also, I am pleased that you found the rest of the process smooth and efficient.

Best wishes,
Steven
TC
Trusted Customer
7 years ago
Date of purchase: 11/07/2017
What Trusted Customer said about Frampton & Roebuck:
Quick, easy and professional
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Steven
Frampton & Roebuck
7 years ago
Thank you for your feedback Ellie. 
Best Wishes, 
Steven
TC
Trusted Customer
7 years ago
Date of purchase: 08/23/2017
What Trusted Customer said about Frampton & Roebuck:
Would definitely use again, and highly recommend.
Frampton and Roebuck's service was excellent, professional, efficient and friendly - Thanks !!
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Steven
Frampton & Roebuck
7 years ago
Thank you for the kind words.

Much appreciated.

Steven
TC
Trusted Customer
High Shincliffe
7 years ago
Date of purchase: 09/15/2017
What Trusted Customer said about Frampton & Roebuck:
Smart and caring.
Both partners are not only highly professional but have a deep understanding/intuition (almost instantaneously) of their client's needs. The photographs and marketing of my home were superior to any...

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Steven
Frampton & Roebuck
7 years ago
Thank you so much for the kind words. It means a lot to us to.

We hope your move (eventually) turned out to be a smooth one! 

Best wishes for the future.

Steven

About Frampton & Roebuck
‘Durham born and bred with twenty years of experience in estate agency’ It’s our own business and it’s our names above the door so we care passionately about building a reputation for first class service, and we are proud to have been voted for by our clients and received awards in 2016 & 2017 for North East Letting Agent of the Year at the Estate Agent of the Year Awards – The ESTAs. There is no ‘one size fits all’ approach to being a Letting Agent. What is a Landlord’s investment, or their former home, is now the home of the Tenants. It is vital that we tailor-make each service to ensure tenancies are handled with the care that our clients expect.
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28 New Elvet, Durham, Durham, DH1 3AL, United Kingdom
Why trust Feefo reviews?

About Frampton & Roebuck
‘Durham born and bred with twenty years of experience in estate agency’ It’s our own business and it’s our names above the door so we care passionately about building a reputation for first class service, and we are proud to have been voted for by our clients and received awards in 2016 & 2017 for North East Letting Agent of the Year at the Estate Agent of the Year Awards – The ESTAs. There is no ‘one size fits all’ approach to being a Letting Agent. What is a Landlord’s investment, or their former home, is now the home of the Tenants. It is vital that we tailor-make each service to ensure tenancies are handled with the care that our clients expect.