How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

forward2me Reviews | Customer Service Reviews for https://www.feefo.com/reviews/forward2me | Feefo

Displaying all 13,904 reviews

Trusted Customer

13 years ago

Date of purchase: 03/19/2012

Great service,fast and easy to set up. One gripe is the cost of sending everything DHL…

Great service,fast and easy to set up. One gripe is the cost of sending everything DHL which is very expensive, why cant it be sent Data post to cut costs?

forward2me

13 years ago

Thanks for the feedback. We do use DHL Express for delivery which can be more expensive in some circumstances - e.g. very small or low value items. The reasons we use this DHL are the level of service, tracking and insurance. Using the postal network provides none of these. In future we plan to allow the customer to select the level of service they require for each package via our website. In the mean time we recommend you consolidate packages or let us know if something is of very low value and we'll check if any alternatives are possible.

See full customer review

Trusted Customer

13 years ago

Date of purchase: 03/26/2012

Very good service although prices are quite high

forward2me

13 years ago

Thanks for taking the time to respond - customer feedback is important to us. Whilst we're looking at new pricing strategies for smaller items, wanted to make you aware of our consolidation service. For more information please contact info@forward2me.com and we'll tell you more about it. Janet

See full customer review

Trusted Customer

13 years ago

Date of purchase: 03/19/2012

Very happy.

forward2me

13 years ago

Thanks for your feedback! James

See full customer review

Trusted Customer

13 years ago

Date of purchase: 03/21/2012

I really think it's great we have the opportunity to shop products from UK. However, I…

I really think it's great we have the opportunity to shop products from UK. However, I think the fees are much over the logical! I paid for a bikini 26 pounds!!!

forward2me

13 years ago

Thanks for the feedback - we really appreciate it as it helps us determine where we need to improve things. We understand how the pricing can be prohibitive for very small or low value items. We are working to introduce a new service to cover items up to 2kg - which would definitely cover a bikini. We hope to have this in place for the summer. In the mean time one way to try and deal with this is to consolidate - e.g. receive 4 or 5 items at forward2me and then have us put them into a single shipment for you. This proves very cost effective in nearly every situation because the cost of a 5kg package is massively smaller than 5 separate 1kg shipments.

See full customer review

Trusted Customer

13 years ago

Date of purchase: 03/26/2012

Forwarding service I can rely on....!!!

forward2me

12 years ago

Thanks for your feedback! Have a great weekend! James

See full customer review

Trusted Customer

13 years ago

Date of purchase: 03/27/2012

It was great! It was just what I needed.

forward2me

13 years ago

Thanks for taking the time to respond to us! We look forward to shipping your parcels in the future! James

See full customer review

Trusted Customer

13 years ago

Date of purchase: 03/22/2012

Very good service, would recommend their service to anybody.

forward2me

13 years ago

Thanks for the feedback. We're delighted you were happy with the service you received. Have a good weekend! James

See full customer review

Trusted Customer

13 years ago

Date of purchase: 03/21/2012

i AM VERY SATISFIED WITH YOUR SERVICES.THERE IS AN EXCELLENT CUSTOMER SERVICE,VERY QUICK AND SAFE SHIPPING…

i AM VERY SATISFIED WITH YOUR SERVICES.THERE IS AN EXCELLENT CUSTOMER SERVICE,VERY QUICK AND SAFE SHIPPING ,VERY GOOD COMMUNICATION,HELP AND SUPPORT.

forward2me

13 years ago

Thank you for your kind comments and taking the time to respond. We look forward to shipping your parcels again in the future! James

See full customer review

Trusted Customer

13 years ago

Date of purchase: 03/25/2012

Service was prompt and professional.

forward2me

13 years ago

Thanks for the positive feedback. Have a good day! James

See full customer review

Trusted Customer

13 years ago

Date of purchase: 03/23/2012

The service was excellent, fast and personal. I will definitely use it again.

forward2me

13 years ago

We really appreciate your feedback - thanks. We look forward to shipping more of your parcels soon! James

See full customer review

Not received a review invite?

About forward2me

forward2me is the UK's first dedicated international parcel forwarding service! We Deliver for thousands of happy customers and businesses from around the world providing the advantage of FREE shipping addresses in the UK, Germany, Japan, Tukey, and Guernsey.

Read all

01995 606060

York House, Green Lane West, Preston, Lancashire, PR3 1NJ, United Kingdom

Why trust Feefo reviews?

Learn more about Feefo