Communication was limited. It was not made clear on initial ordering that payment was required prior to processing the order, despite a purchase order number being raised. This lack of communication...
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Jess
Fluid Branding
3 years ago
Thank you for taking the time to leave your review and we're sorry to hear there were issues to begin with. We'll make sure to feed this back to the team, we hope you're happy with the end product!
A very responsive, friendly and patient sales team helped us get exactly what we wanted on our trophies. Many thanks to Kate Jenkins and her team. Would thoroughly recommend this company!
Jess
Fluid Branding
3 years ago
Thank you for taking the time to leave us your review, we're super happy we could help!
Initial person did not inspire confidence but when she left, Sophie, the new point of contact was the complete opposite, and nothing was too much trouble. We needed a quick turnaround which was met.
Jess
Fluid Branding
3 years ago
We're so happy Sophie was able to help you, we can't wait to working with you again, thank you!
Quick to respond to queries and very helpful in identifying appropriate products from their extensive range - suited to our budget AND sustainable.
Jess
Fluid Branding
3 years ago
We really appreciate your feed back, thank you!!!
Product reviews
Date of purchase: 08/18/2022
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ME
Martin Evans
Feefo Verified
3 years ago
What Martin Evans said about Fluid Branding:
The customer service from Taylor F-M was great, extremely helpful and patient as i was not sure on the design etc.
Jess
Fluid Branding
3 years ago
High fives for Taylor! Thank you for your feedback.
Product reviews
Date of purchase: 08/04/2022
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Jane Governey
Feefo Verified
Ireland
3 years ago
What Jane Governey said about Fluid Branding:
The order and delivery process was very professional. The delivery was on time to Vienna, Austria. The quality of the sleeveless fleece gilets received and the branding was excellent. I admire the...
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Jess
Fluid Branding
3 years ago
Thank you so much for your lovely review and we can't wait to work with you again. We love our Fluid forest just as much as you do!
We asked for a specific pen that our partner company had used - this was unavailable so we were provided with an alternative option. Upon receiving the batch, the pen is so much lighter and of poorer...
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Jess
Fluid Branding
3 years ago
We're really sorry to hear you were disappointed with the final product, we always want to provide the best Fluid experience possible! One of our Merchandise Consultants will be in touch to discuss these issues further.
Product is great and Tillie (who dealt with our order) was super-helpful and efficient. There was a problem with delivery, which is why not five stars on this occasion, but Fluid went the extra mile...
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Jess
Fluid Branding
3 years ago
A big well done to Tillie and we're sorry the delivery didn't go as smoothly as we hoped. We can't wait to work with you again!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.