Their on-line quoting does not match their final price, and it is not in the customer's favour. I will continue to use them, but direct contact is imperative.
Fluid Branding Ltd
Fluid Branding
10 years ago
Thanks for taking the time to send us your feedback. Sorry to hear the comments regarding the service. I've discussed this with your account manager Jemma and she said that her intial quote was an incorrect price, she then re-quoted you with the correct price, the same price as your previous order for this product. I'm really glad that the product is exactly what you want and apologies for this intial mix up. We do hope to help you again very soon.
I liked that each of the stress balls were individually wrapped. We've had problems in the past with previous printers not taking the care you guys have so thanks.
Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for your comments, great choice with the stress balls!
Amy has always been excellent, as have other staff I have come into contact with. They are always quite to reply and eager to help. I am very happy with the company, particularly the exceptional...
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Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for your lovely comments! Great product and we hope to work with you again soon!
Service is usually great with Fluid when dealing with our usual account manager but we have recently had some terrible service from a different member of staff, due to our account manager being on...
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Fluid Branding Ltd
Fluid Branding
10 years ago
Oh no! Very sorry to read this feedback. As you mentioned your normal account manager was on holiday, however, we do have a holiday buddy scheme which ensures that work is covered when people are on annual leave. It sounds like this didn't work on this occasion and we apologise for that. Your account manager Caroline will be in touch with you today to see what we can do to resolve this with you. I am pleased that you usually find our service great and I really can't apologise enough for this slip up.
Trusted Customer
10 years ago
Caroline has been excellent in sorting out any issues we have had with orders and really kept on top of all work we have put through Fluid. Great customer service!
Fluid Branding Ltd
Fluid Branding
10 years ago
Excellent! So pleased it's all been resolved now. Thanks for the comments on great customer service- we really do try! We look forward to helping you out again soon :)
Super professional team! Had to change the artwork a day before it went to production because of a spelling mistake. The team acted immediately and corrected the mistake! Will work with them again...
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Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you! What a lovely review! Look forward to working with you again very soon!
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