Very easy to contact and get quotes, kept me informed all along the way, end product quality is excellent. We have used you before and will do so again.
Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for your lovely feedback - look forward to working with you again soon
Our sales representative Sam went on vacation and did not appoint anyone to keep up with our time sensitive deadline.
I never received confirmation of my artwork being received. I had to call to...
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Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for your feedback - Firstly I am very sorry you were misinformed regarding your account status with us. Secondly, I apologise that you felt you had to call us to chase for progress on your order, this is certainly not normal practice for us but after looking at the order I can see we took our eye off the ball on this occasion.
I am glad we were able to keep you informed once this was picked up and deliver your order on time. We have since put a holiday cover protocol in place to ensure all orders are dealt with when a member of staff is absent to the same standard. Your Account Manager Sam has called you today to discuss this and we hope we will get the opportunity to prove to you we can, in fact, deliver excellent service.
I feel that Fluid Branding does not have the persnal touch like Falcon Promotions carried.
Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for your comments, and thank you for taking my call earlier today. We will certainly take this on board and do whatever we can to make you feel like a valued customer again.
Would have been excellent but the information on the website was incorrect on the website. Fortunately Aaron your sales adviser helped us and sorted out the issue.
Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for your comments, sorry to here the information on the website was incorrect I will look into this for you today to ensure this does not happen again, glad to here we were able to resolve things for your in the end.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.