Service is poor, organisation of tasks needs work. Delays occurred due to poor management of this order and insistence that the product should be a completely different one to the original order -...
Read more
Fluid Branding Ltd
Fluid Branding
10 years ago
Sorry to hear you felt the service was poor resulting in delays in your order. We have a system in place whereby each client is allocated their own account manager and order processor and it is up to them to provide you with as much information regarding your order as possible. On this occasion this didn't happen and we apologise for this. I have asked your account manager to call you to discuss this - I hope we get a chance to prove to you it can work smoothly and efficiently.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.