The pens we ordered were of good quality, delivered on time ahead of our event and offered great value for money against the other compnaies I went to quote with.
Karen
Fluid Branding
9 years ago
Great news! Thanks for the feedback. If you have any further requirements, please get in touch. We'd be more than happy to help!
Great service and friendly communication- the only reason it isn;t a 5 is because the instructions on ordering weren't 100% clear but after this all was very well.
Karen
Fluid Branding
9 years ago
Thank you for taking the time to review us, it's really appreciated! I would be really happy to hear any feedback you have on how we can improve our order process. If you have the time, please do email me at karen.oshaughnessy@fluidbranding.com with any feedback and we will definitely look into it for you! Many thanks.
If a you quote on something that you cannot supply then at least supply a alternative without extra cost.
Karen
Fluid Branding
9 years ago
I'm really sorry to hear that you had some difficulties with this order. We do our best to make the entire order process as smooth as possible for all our customers, but sometimes issues do arise, and we work hard to resolve them as quickly as possible.
I have looked into this for you and my understanding is that after some initial obstacles, we were able to supply you with the product you needed, at the original price. I do hope my understanding of this is accurate? Please contact me at karen.oshaughnessy@fluidbranding.com however, if you would like me to look into this further.
We hope this experience will not deter you from coming back to us in the future and look forward to working with you again soon. If there is anything else I can help with at all, please don't hesitate to contact me.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.